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For Companies At a Glance
- Tasks: Manage customer accounts, drive growth, and build strong relationships.
- Company: Join Deliverect, a leading SaaS unicorn transforming commerce.
- Benefits: Flexible hybrid work, learning budget, and tailored rewards.
- Other info: Diverse team culture focused on innovation and inclusion.
- Why this job: Make a real impact in the food and retail industries.
- Qualifications: 3-5 years in Account Management with strong communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Deliverect, our API‑first platform is revolutionizing commerce by providing a connected suite of on‑and off‑premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us on this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers’ evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform’s potential. We foster strong, long‑term relationships, collaborating closely to identify unique opportunities and co‑create innovative strategies for their continued success in a dynamic market.
Your Impact
As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post‑sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect’s overall revenue growth by driving key expansion opportunities. You will manage medium‑to‑high complexity accounts and act as the internal process owner, collaborating cross‑functionally to transform customer needs into feasible, value‑driven solutions. This is a full‑time, hybrid role with a flexible work schedule, offering 4 days in our London office and 1 day from the comfort of your home.
What you will do
- Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross‑sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
- Strategic Account Management (Approx. 30%): Build and strengthen deep, long‑term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high‑value customers.
- Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
- Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid‑level escalations without leadership intervention.
- Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day‑to‑day engagement cadence to ensure consistent account health.
What you will Bring
- Fluency in English with strong written and verbal communication skills is essential.
- 3‑5 years of experience in Account Management or a commercial‑focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
- Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers.
- Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross‑sell).
- A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
- Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting.
Nice to Have
- Proficiency in German or another European language.
- Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools.
Join Our Innovative Journey
At Deliverect, we’re not just building a platform; we’re redefining how restaurants and retailers connect with their customers globally. We’re looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks, and contribute to innovative solutions that shape the future of commerce.
What You’ll Gain by Joining Us
- Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation: Immerse yourself in a culture where innovation isn’t just a buzzword; our weekly releases and new features ensure you’re always working on cutting‑edge solutions.
- Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most right where you are.
Our Commitment to Inclusion
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information
Fluency in English is required, with strong written and verbal communication skills being essential. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Account Manager employer: Deliverect
Contact Detail:
Deliverect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deliverect on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Deliverect's platform inside out. Familiarise yourself with their API-first approach and think about how you can contribute to their growth. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your relationship-building skills and commercial acumen, and don’t forget to share specific examples of past successes.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is key for an Account Manager.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with Deliverect's mission to empower customers. We want to see how you can contribute to our growth!
Showcase Your Communication Skills: Since strong written and verbal communication is key, use clear and concise language in your application. We love candidates who can express their thoughts effectively, so don’t hold back on showcasing your communication prowess!
Demonstrate Your Commercial Acumen: In your application, share examples of how you've driven commercial growth in previous roles. We’re looking for evidence of your ability to identify upsell and cross-sell opportunities, so make sure to include relevant achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative journey at Deliverect!
How to prepare for a job interview at Deliverect
✨Know Your Stuff
Before the interview, dive deep into Deliverect's platform and its impact on the food and retail industries. Familiarise yourself with their API-first approach and think about how your experience in Account Management can contribute to their growth.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build strong, long-term partnerships. Think of specific instances where you’ve successfully managed accounts, conducted Quarterly Business Reviews, or identified upsell opportunities that led to significant growth.
✨Be a Problem Solver
Deliverect values project leadership and problem-solving skills. Come ready with examples of how you've taken ownership of complex projects and resolved issues without needing much oversight. This will show your proactive nature and ability to drive results.
✨Engage with Empathy
Demonstrate your communication skills by engaging with empathy during the interview. Be prepared to discuss how you gather customer requirements and pain points, and how you advocate for them internally. This will resonate well with their focus on customer advocacy.