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For Companies At a Glance
- Tasks: Lead customer engagements, design tailored solutions, and mentor junior team members.
- Company: Join Deliverect, a pioneering SaaS unicorn transforming commerce.
- Benefits: Enjoy a learning budget, competitive rewards, and a supportive work culture.
- Why this job: Make a real impact on global businesses while driving innovation in tech.
- Qualifications: 5+ years in client-facing roles with strong problem-solving and communication skills.
- Other info: Be part of a diverse team committed to inclusion and continuous growth.
The predicted salary is between 36000 - 60000 £ per year.
At Deliverect, our API-first platform is revolutionising commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
As a Senior Solution Consultant at Deliverect, you will use your deep product expertise, industry experience, and problem-solving skills to lead strategic customer engagements and mentor junior team members. You’ll play a key role in understanding customer challenges, designing tailored solutions, and accelerating customer implementation by creating scalable frameworks and resources. You’ll be at the forefront of driving improvements, optimising processes, and collaborating with cross-functional teams, such as Product and Integrations, to implement cutting-edge solutions, including new product launches and beta integrations. In this role, you’ll not only deliver world-class solutions but also act as a catalyst for continuous improvement within the team—whether by developing internal tools, refining processes, or contributing to knowledge-sharing initiatives. Your work will directly impact the efficiency, scalability, and success of our customer implementations and overall team performance.
Key Responsibilities
- Customer Engagement: Lead consultative discussions to deeply understand customer needs and deliver tailored solutions that align with their business objectives.
- Solution Design & Problem Solving: Analyse customer challenges, develop customised systems to address their specific needs, and offer clear, actionable recommendations.
- Optimisation: Continuously identify and drive opportunities to optimise customer usage of Deliverect, enhancing performance and efficiency for both clients and internal processes.
- Education & Training: Translate complex concepts into simple, actionable steps, training both customers and internal teams on best practices and system usage.
- Tooling & Enablement: Develop and refine internal tools, resources, and documentation to support the team’s ongoing growth and operational improvement.
- Scaling Solutions: Create and implement scalable frameworks and processes to deliver effective, efficient solutions across a range of customer segments.
- Process Improvement: Work closely with cross-functional teams to refine processes, ensuring seamless implementation and integration of new products.
- Mentorship: Serve as a mentor for junior team members, providing guidance, training, and support to help develop their skills and knowledge.
- Product Advocacy: Act as the voice of the customer in internal meetings, helping to shape product development and innovation based on customer feedback.
Competencies & Traits
- Problem-Solving: Ability to tackle complex challenges and design innovative, results-driven solutions.
- Consultative Expertise: Strong ability to deliver actionable advice and strategic recommendations to customers.
- Clear Communication: Exceptional skills in breaking down complex ideas and communicating them in an easily digestible manner.
- Visionary Thinking: Adept at visualising processes and solutions, effectively documenting and sharing them with both internal teams and customers.
- Curiosity & Learning: A passion for exploring new approaches and staying ahead of industry trends, with a commitment to continuous learning.
- Adaptability: Comfortable navigating ambiguity and adapting quickly to evolving circumstances.
- Efficiency-Oriented: Focus on maximising efficiency in processes, tools, and customer solutions to drive improvements.
Your Expertise
- Experience: 5+ years of experience in a client-facing role such as Technical Account Manager, Implementation Consultant, or similar in a B2B SaaS environment. Experience in the hospitality, retail, or e-commerce sectors is highly advantageous.
- Project Management: Proven track record of delivering successful technical solutions to mid-market and enterprise clients, with a strong grasp of Agile methodologies and project management best practices.
- Technical Proficiency: Strong knowledge of REST APIs, webhooks, token authentication, and experience with POS platforms. Familiarity with logging and error monitoring tools such as Grafana or Sentry is a plus.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders clearly.
- Relationship Building: Demonstrated success in fostering and maintaining strong customer and partner relationships.
- Tool Proficiency: Experience with G Suite, CRM, and ticketing systems, particularly HubSpot, ZenDesk, or similar tools.
- Education: Bachelor’s degree in a relevant field is preferred. Relevant certifications (e.g., PMP, Scrum Master) are a plus.
Join Our Innovative Journey
At Deliverect, we’re not just building a platform; we’re redefining how restaurants and retailers connect with their customers globally. We’re looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You’ll Gain by Joining Us
- Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
- Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
- Drive Innovation: Immerse yourself in a culture where innovation isn’t just a buzzword – our weekly releases and new features ensure you’re always working on cutting-edge solutions.
- Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
- Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information
- Fluency in English is required, with strong written and verbal communication skills being essential.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Senior Solutions Consultant in City of London employer: Deliverect Group
Contact Detail:
Deliverect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Solutions Consultant role.
✨Tip Number 2
Prepare for interviews by researching Deliverect inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their innovative journey.
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve tackled complex challenges. Be ready to share these experiences during interviews to demonstrate your consultative expertise and ability to deliver actionable solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Deliverect.
We think you need these skills to ace Senior Solutions Consultant in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solutions Consultant role. Highlight your relevant experience in client-facing roles and showcase how your skills align with Deliverect's mission to revolutionise commerce.
Showcase Problem-Solving Skills: In your application, emphasise your ability to tackle complex challenges. Share specific examples of how you've designed innovative solutions in previous roles, especially in B2B SaaS environments.
Communicate Clearly: Since clear communication is key, ensure your written application is concise and easy to read. Avoid jargon where possible and focus on conveying your ideas in a straightforward manner that reflects your consultative expertise.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Deliverect Group
✨Know Your Stuff
Make sure you have a solid understanding of Deliverect's API-first platform and how it revolutionises commerce. Brush up on your knowledge of REST APIs, webhooks, and the specific challenges faced by the food and retail industries. This will help you demonstrate your expertise and show that you're ready to tackle customer needs head-on.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved complex problems in previous roles. Think about how you can relate these experiences to the responsibilities of a Senior Solutions Consultant. Highlight your consultative approach and how you’ve designed tailored solutions for clients.
✨Communicate Clearly
Practice breaking down complex concepts into simple, digestible explanations. During the interview, focus on your ability to communicate technical ideas to non-technical stakeholders. This is crucial for the role, so be ready to showcase your exceptional verbal and written communication skills.
✨Be a Team Player
Deliverect values collaboration, so be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you've mentored junior team members or contributed to knowledge-sharing initiatives. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
