Customer Success Engineer

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI.

Position Summary: The Senior Customer Success Engineer (CSE) is a key technical partner embedded within regional Customer Success teams. Working closely with Customer Success Managers (CSMs) and the broader account team (Sales, Solutions Architects, etc.), the CSE helps customers accelerate time-to-value, maximize adoption, and unlock the full potential of their investment in our solutions. This is a pooled, non‑billable role focused on strategic technical enablement and proactive value realization, without replacing Professional Services or Support functions.

What You’ll Do:

• Partner proactively with regional CSMs and account teams to drive customer value, including identifying opportunities to deepen adoption, recommending best practices, and demonstrating advanced features and integrations across the full product portfolio.
• Provide expert technical guidance on strategic initiatives, such as architecture reviews, integration planning, roadmap alignment, and enabling customers to achieve key business outcomes.
• Collaborate on customer success plans, executive business reviews, and health checks to highlight technical wins, mitigate risks, and surface expansion opportunities.
• Assist in unblocking "stuck" support cases, product bugs, or enhancement requests by serving as a liaison to internal teams (Engineering, Product Management, Support) to expedite resolution and ensure clear communication back to the customer.
• Engage directly in customer conversations when technical depth is required (e.g., deep-dive workshops, troubleshooting sessions), always in coordination with the CSM.
• Prioritize work within your assigned region while maintaining flexibility to support high‑priority escalations across regions as needed.
• Actively coach and mentor CSMs through knowledge transfer, enabling them to handle increasingly complex technical discussions independently and reducing future escalations.
• Document key interactions, solutions, playbooks, and customer-proof best practices to enrich internal knowledge resources and elevate overall team technical competency.
• Collaborate closely with CSM leadership and the Technical Success team to align on priorities, share regional insights, and continuously improve processes.

What You’ll Bring:

• 8+ years of experience in customer-facing technical roles (e.g., Solutions Engineering, Technical Account Management, Customer Success Engineering, or Professional Services).
• Bachelor’s degree in a STEM field or equivalent professional experience.
• Strong technical aptitude with proven ability to explain complex concepts clearly to both technical and non‑technical audiences.
• Preferred: Hands‑on experience in cybersecurity, particularly in identity and access management (IAM), privileged access management (PAM), or related domains.
• Excellent collaboration and communication skills, with a track record of building trusted partnerships across Sales, CS, and Product teams.
• Demonstrated ability to prioritize in a fast‑paced environment, manage multiple initiatives, and drive outcomes proactively.

Why work at Delinea? We’re passionate problem‑solvers helping the world’s largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self‑motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviours and success:

• Spirited - We bring energy and passion to everything we do
• Trust - We act with integrity and deliver on our commitments
• Respect - We listen, value different perspectives, and work as one team
• Ownership - We take initiative and follow through
• Nimble - We adapt quickly in a fast‑changing environment
• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day‑to‑day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.