Renewals Manager in Bracknell

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI.

The Renewals Manager is responsible for the day-to-day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues. This position focuses on recurring revenue and software asset management in your assigned accounts, developing customer relationships that promote retention and loyalty.

What You'll Do:

• Be a licensing expert and understand all the owned assets within a given account
• Strong understanding of complex software quoting
• Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
• Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
• Work closely with customers on renewal during the Customer Journey for optimal retention
• Direct relationship with sales teams to drive expansions
• Review client requests with technical support, product management and regional sales team and escalate as necessary
• Identify at-risk accounts, and take appropriate action and/or escalate as needed
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals

What You'll Bring:

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledge in privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
• Comfortability interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills

Why work at Delinea?

We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.