Customer Success Manager (German Speaking) in Bracknell

Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to govern their interactions across the modern enterprise. Our cloud-native Identity Security Platform applies context throughout the identity lifecycle across cloud and traditional infrastructure, data, SaaS applications, and AI. We enable you to discover all identities, assign appropriate access levels, detect irregularities, and respond to threats in real-time. Deployment in weeks, with significantly reduced resources to manage and high uptime. Join our global team at Delinea. We value diversity, innovation, and a culture of respect and fairness. If you’re ready to push boundaries in security, we want to hear from you.

The Customer Success Manager is responsible for the day-to-day management of assigned customer accounts. This role works closely with sales, professional services, technical support, sales operations, and product management to understand and resolve customer issues. The position focuses on championing customer-centric solutions and outcomes to develop relationships that promote retention and loyalty. You will understand customers’ business and technical objectives and success criteria and articulate how Delinea supports achievement of their strategic goals.

What You’ll Do

• Be the client advocate and product specialist for assigned customers.
• Develop and implement scalable methods for communicating best practices to customers.
• Identify at-risk accounts and take appropriate action or escalate as needed.
• Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise.
• Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution.
• Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
• Regularly monitor customer health and communicate results with regional sales, support, and renewals teams.
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Work closely with customers on renewal during the customer journey for optimal retention.
• Create direct relationships with sales teams to drive expansions.
• Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
• Schedule and conduct regular reviews with customers and communicate results.
• Develop, prepare, and nurture customers for advocacy.
• Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars.

What You’ll Bring

• BA/BS preferred or equivalent experience.
• 4 years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
• Knowledge of privilege access management and cybersecurity best practices.
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level.
• Ability to understand high-level technical aspects of products and provide business and technical solutions to optimize use of solutions.
• Competency with Salesforce and Customer Success Management platforms.
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment.
• Excellent verbal and written communication skills.
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.

Bonus if you Have

• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.

Why Work at Delinea

We’re passionate problem-solvers helping the world’s largest organizations protect human and machine identities. We invest in smart, self-motivated, and collaborative people. We offer meaningful work, a culture of innovation, and great career progression.

Core Values

• Spirited – We bring energy and passion to everything we do
• Trust – We act with integrity and deliver on our commitments
• Respect – We listen, value different perspectives, and work as one team
• Ownership – We take initiative and follow through
• Nimble – We adapt quickly in a fast-changing environment
• Global – We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into day-to-day actions and our hiring, evaluating, and promoting processes helps create a collaborative work environment. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits including healthcare, pension/retirement matching, life insurance, employee assistance program, time off plans, and paid company holidays.

Equity statement: Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Upon conditional offer of employment, candidates are required to complete a comprehensive criminal background check, verification of education, and verification of employment; all publicly posted social media sites may be reviewed.