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- Tasks: Support key clients in the bakery sector and ensure exceptional service and product performance.
- Company: Join a leading company in the bakery and viennoiserie industry with a customer-centric approach.
- Benefits: Competitive salary, hybrid working, generous leave, and a company pension scheme.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Be the technical hero for clients and make a real impact in the food industry.
- Qualifications: Technical knowledge in bakery products and strong communication skills required.
The predicted salary is between 36000 - 54000 £ per year.
A customer centric Technical Account Manager (TAM) who is knowledgeable and able to support key clients in the Delifrance service of bakery and viennoiserie sector. This role bridges technical, commercial, quality and NPD / EPD disciplines to ensure our customers receive exceptional service, support, and product performance. The TAM will be the main technical liaison for customers, providing expertise in specific customer requirements (COP’s), driving the Quality agenda, country legislation, formulations, production processes, troubleshooting and critical path delivery while collaborating closely with internal teams.
Being totally responsible for managing all Technical aspects of specified accounts for products manufactured in the UK, sold into the UK&I market and for any third party bought in products for the UK&I Market. In addition to being the key point of contact for all specified customer Technical contacts and to ensure that Delifrance is seen as a proactive supplier for all Technical matters .
Customer Engagement & Support
Act as the lead technical contact for your specific customer base on any bakery and viennoiserie lines.
Build trusted relationships with internal stakeholders such as NPD, Operations, Compliance teams and quality teams.
Carry out detailed and collaborative GAP analysis against customer specific COP’s and drive a corrective action plan in collaboration with the site teams.
Provide site training against COP’s as required and ensuring best practice is shared between sites.
Follow and complete the outcomes / actions of any customer specific audits.
Support customer visits, product trials, line validations, and audits.
Product & Process Expertise
Provide in-depth technical knowledge on bakery and viennoiserie ingredients, formulations, lamination processes, proofing, baking parameters, and shelf-life management.
Address and resolve product performance concerns, including texture, flavour, structure, and consistency.
Translate customer requirements into internal briefs for product modifications or new development opportunities from the data captured.
Project & Trial Management
Attend factory trials, sample development, and technical validations with customer and internal stakeholders.
Ensure alignment with customer critical path timelines, specifications, and expectations.
Fully involved with all technical aspects of EPD / NPD projects to ensure that they are delivered on time and to agreed quality standards including the completion of new line forms, specifications and the required nutritional analysis as appropriate.
Provide in store support to staff to resolve problems as required.
Quality & Compliance
Support technical documentation including product specifications, QAS’s, allergen declarations and any customer specific formats for Risk assessments ensuring that they are accurate and in line with relevant site operational capabilities.
Using the group process of Webixo to assist in managing customer complaints, root cause investigations, and corrective actions, to ensure that they are closed off to agreed customer timelines.
Understand and set the relevant account budget complaint cost targets each year with a view to achieving a continual year on year reduction and assign the cost to the correct department.
Benefits
Salary – Circa £45,000
Company Car or Car Allowance
Hybrid working – Need to be able to get to our Site in either Wigston, Leicestershire OR Southall, London
37.5 hours per week
25 days annual leave plus Bank Holidays
Company Pension Scheme – 5% Company contribution
BUPA
Technical Account Manager - 12 month FTC employer: Délifrance
Contact Detail:
Délifrance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their bakery and viennoiserie offerings inside out, so you can showcase your expertise and how you can add value to their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your technical knowledge and customer-centric approach can help Delifrance meet its goals. Tailor your examples to highlight your experience with quality, compliance, and product performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Account Manager - 12 month FTC
Some tips for your application 🫡
Know Your Stuff: Make sure you really understand the role of a Technical Account Manager. Brush up on your knowledge of bakery and viennoiserie processes, as well as customer engagement strategies. We want to see that you can bridge the gap between technical and commercial aspects!
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to highlight your experience with customer support and technical expertise in the food industry. Show us how your skills align with what we’re looking for at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to troubleshoot and resolve issues effectively, especially in a technical context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Délifrance
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to bakery and viennoiserie products. Understand the key processes like lamination, proofing, and baking parameters. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Build Relationships
Since this role involves a lot of customer engagement, think about how you can demonstrate your ability to build trusted relationships. Prepare examples from your past experiences where you've successfully collaborated with internal teams or managed client expectations.
✨Prepare for Scenarios
Anticipate questions around troubleshooting and managing product performance concerns. Think of specific instances where you’ve addressed issues related to texture, flavour, or consistency, and be ready to share how you resolved them.
✨Show Your Proactivity
Delifrance values proactive suppliers, so come prepared with ideas on how you would drive the Quality agenda and support customers. Discuss any previous experiences where you took the initiative to improve processes or customer satisfaction.