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- Tasks: Support key clients in the bakery sector, ensuring exceptional service and product performance.
- Company: Join a leading company in the bakery and viennoiserie industry with a customer-centric approach.
- Benefits: Competitive salary, hybrid working, generous leave, and a solid pension scheme.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Be the technical hero for clients, driving quality and innovation in delicious baked goods.
- Qualifications: Technical expertise in bakery products and strong relationship-building skills.
The predicted salary is between 36000 - 54000 £ per year.
Technical Account Manager (FTC)
A customer centric Technical Account Manager (TAM) who is knowledgeable and able to support key clients in the Delifrance service of bakery and viennoiserie sector. This role bridges technical, commercial, quality and NPD / EPD disciplines to ensure our customers receive exceptional service, support, and product performance. The TAM will be the main technical liaison for customers, providing expertise in specific customer requirements (COP’s), driving the Quality agenda, country legislation, formulations, production processes, troubleshooting and critical path delivery while collaborating closely with internal teams.
Responsibilities
- Act as the main technical liaison for customers
- Develop and maintain detailed technical knowledge of all product lines and services
- Carry out gap analysis against customer COPs and drive corrective action plans with site teams
- Provide site training on COP’s and share best practice across sites
- Follow up on customer specific audits and complete required actions
- Support product visits, trials, line validations, and audits
- Act as the lead technical contact for your specific customer base on bakery and viennoiserie lines
- Build trusted internal relationships with NPD, Operations, Compliance, and quality teams
- Ensure alignment with customer critical path timelines, specifications, and expectations
- Support technical documentation (product specifications, QAS’s, allergen declarations, risk assessments)
- Assist in managing customer complaints, root cause investigations, and corrective actions using the Webixo process
- Manage account budget complaint cost targets and report to correct department
Product & Process Expertise
Provide deep technical knowledge on bakery and viennoiserie ingredients, formulations, lamination processes, proofing, baking parameters, and shelf‑life management. Address and resolve product performance concerns including texture, flavour, structure, and consistency. Translate customer requirements into internal briefs for product modifications or new development opportunities.
Project & Trial Management
Attend factory trials, sample development, and technical validations with customers and internal stakeholders. Ensure alignment with customer critical path timelines and specifications. Fully involved with all technical aspects of EPD / NPD projects to ensure delivery on time and to agreed quality standards including new line forms, specifications, and nutritional analysis.
Quality & Compliance
Support technical documentation (product specifications, QAS’s, allergen declarations, customer specific formats for risk assessments). Work with the group process of Webixo to manage customer complaints, root cause investigations, and corrective actions. Ensure closure to agreed customer timelines.
Working Conditions
Hybrid working required – must be able to visit site in either Wigston, Leicestershire or Southall, London.
Benefits & Compensation
37.5 hours per week
25 days annual leave plus Bank Holidays
Company Pension Scheme – 5% company contribution
BUPA health coverage
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Technical Account Manager - 12 month FTC employer: Délifrance
Contact Detail:
Délifrance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the bakery and viennoiserie sector on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Brush up on technical knowledge related to bakery processes and customer requirements. The more you know, the more confident you'll feel when discussing how you can support clients.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your ability to address product performance concerns effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Account Manager - 12 month FTC
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the technical aspects of the role. Brush up on your knowledge of bakery and viennoiserie processes, as well as customer requirements. This will help you stand out in your application!
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to highlight your experience with customer engagement and technical support. Show us how you can bridge the gap between technical and commercial disciplines.
Show Your Passion: Let your enthusiasm for the bakery sector shine through! We love candidates who are genuinely excited about the industry and can convey that passion in their written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Délifrance
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to bakery and viennoiserie products. Understand the key processes like lamination, proofing, and baking parameters. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Build Relationships
Since this role involves liaising with various stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with teams in the past, especially in a customer-centric environment.
✨Prepare for Scenarios
Anticipate questions about how you'd handle specific customer situations or technical challenges. Think through potential GAP analyses you might conduct and how you would drive corrective action plans. This will showcase your problem-solving abilities.
✨Show Your Passion
Let your enthusiasm for the bakery sector shine through. Talk about any relevant experiences or projects that highlight your commitment to quality and customer satisfaction. A genuine passion can set you apart from other candidates.