Manager, Customer Supply Chain

Deliciously Ella’s mission is to help people eat real food again, with more plants, more of the time. We are growing fast and we’re looking for talented, passionate, purpose-led people who share in our mission to help us get there. Every day, we work to cultivate positive change, sharing delicious, natural, plant-based recipes and food products with the aim of building the world’s leading plant-based platform. Starting from a recipe website, the business has evolved into a restaurant, a range of plant-based food products, an app, a collection of bestselling recipe books and a growing social media community that sits at the heart of what we do.

We launched our first food products in 2016 and have since launched a wide range of products across different categories. We work with all the major grocers and OOH retailers across the UK. Our Head Office is based in the heart of central London, on Tottenham Court Road, and this is where our Leadership Team work, alongside our Commercial, Finance, Supply Chain, Marketing and People teams. Our factory site near Milton Keynes produces some of our best-loved products like our energy balls, caramel cups, nut butter bites and dipped nuts.

We strive for high performance and our values guide the way we work each day:

• Proud: We act in ways that make our families, colleagues and community proud.
• Guardians: We’re guardians of our brand and the values it holds.
• Welcome Change: We thrive on change, and use it as an opportunity to innovate, learn, and grow.

We’re looking for a Customer Supply Chain Manager to join us for a maternity cover (9-12 months) to act as the link between our customers and our supply chain. This role will ensure we deliver the right amount of stock to our customers at the right time, ensuring optimal fulfilment and service levels, and acting as the primary supply chain point of contact for our customers.

Responsibilities include:

• Manage the short-term demand plan forecast in collaboration with our commercial team and customers.
• Build strong relationships with key retailers and distributors to improve supply chain efficiency.
• Analyse service levels, inventory levels, and delivery performance to identify opportunities for improvement.
• Act as the primary point of contact for customer supply chain queries and escalations.

You’ll report to Oli Ingram-O’Connell, Head of Supply Chain, and be working with Ella Oates (Head of Grocery Commercial), Imogen Bates (Senior Commercial Manager), and the wider supply chain and production team.

Requirements:

• Strong attention to detail and ability to run, analyse, and make clear actions from data.
• Strong understanding of FMCG/retail supply chain.
• A customer-centric mindset to ensure we service our customers in the best way possible, whilst also managing the complexities from our supply chain.

We offer a competitive salary, performance-based annual bonus scheme of up to 10% of your base salary, contributory pension scheme with the People’s Pension, 25 days holiday plus an extra day off for your birthday and an additional day after 5 years of service, health insurance through Vitality, Bike2Work scheme, unlimited free snacks, daily breakfast and lunch, and team lunches once a month, enhanced maternity leave (16 weeks full pay) and paternity leave (4 weeks full pay), workplace nursery salary sacrifice scheme offering significant childcare savings, and hybrid working – 3 days in the office on Mon/Weds/Fri.

Our commitment to diversity, equity and inclusion: We celebrate differences and continually support all team members to be proud of who they are. We pride ourselves on equal employment opportunity regardless of gender, sex, age, disability, race, religion, sexual orientation, or social class.