At a Glance
- Tasks: Manage customer supply chain, ensuring timely stock delivery and optimal service levels.
- Company: Join Deliciously Ella, a fast-growing plant-based food brand on a mission to promote real food.
- Benefits: Competitive salary, performance bonuses, health insurance, and unlimited snacks.
- Other info: Enjoy hybrid working, 25 days holiday, and a vibrant office culture.
- Why this job: Be part of a purpose-led team making a positive impact in the food industry.
- Qualifications: Experience in FMCG/retail supply chain and strong analytical skills.
Deliciously Ella’s mission is to help people eat real food again, with more plants, more of the time. We are growing fast and we’re looking for talented, passionate, purpose-led people who share in our mission to help us get there. Every day, we work to cultivate positive change, sharing delicious, natural, plant-based recipes and food products with the aim of building the world’s leading plant-based platform.
We launched our first food products in 2016 and have since launched a wide range of products across different categories. We work with all the major grocers and OOH retailers across the UK.
Our Head Office is based in the heart of central London, on Tottenham Court Road, and this is where our Leadership Team work, alongside our Commercial, Finance, Supply Chain, Marketing and People teams. Our factory site near Milton Keynes produces some of our best-loved products like our energy balls, caramel cups, nut butter bites and dipped nuts.
We strive for high performance and our values guide the way we work each day:
- Proud: We act in ways that make our families, colleagues and community proud.
- Guardians: We’re guardians of our brand and the values it holds.
- Welcome Change: We thrive on change, and use it as an opportunity to innovate, learn, and grow.
We’re looking for a Customer Supply Chain Manager to join us for a maternity cover (9-12 months) to act as the link between our customers and our supply chain. This role will ensure we deliver the right amount of stock to our customers at the right time, ensuring optimal fulfilment and service levels, and acting as the primary supply chain point of contact for our customers.
- Manage the short-term demand plan forecast in collaboration with our commercial team and customers.
- Build strong relationships with key retailers and distributors to improve supply chain efficiency.
- Analyse service levels, inventory levels, and delivery performance to identify opportunities for improvement.
- Act as the primary point of contact for customer supply chain queries and escalations.
You’ll report to Oli Ingram-O’Connell, Head of Supply Chain, and be working with Ella Oates (Head of Grocery Commercial), Imogen Bates (Senior Commercial Manager), and the wider supply chain and production team.
Strong attention to detail and ability to run, analyse, and make clear actions from data.
Strong understanding of FMCG/retail supply chain.
A customer-centric mindset to ensure we service our customers in the best way possible, whilst also managing the complexities from our supply chain.
We offer a competitive salary, performance-based annual bonus scheme of up to 10% of your base salary, contributory pension scheme with the People’s Pension, 25 days holiday plus an extra day off for your birthday and an additional day after 5 years of service, health insurance through Vitality, Bike2Work scheme, unlimited free snacks, daily breakfast and lunch, and team lunches once a month, enhanced maternity leave (16 weeks full pay) and paternity leave (4 weeks full pay), workplace nursery salary sacrifice scheme offering significant childcare savings, and hybrid working – 3 days in the office on Mon/Weds/Fri.
Our commitment to diversity, equity and inclusion: We celebrate differences and continually support all team members to be proud of who they are. We pride ourselves on equal employment opportunity regardless of gender, sex, age, disability, race, religion, sexual orientation, or social class.
Customer Supply Chain Manager - Hybrid in London employer: Deliciously Ella
Hero Group is an exceptional employer that champions a culture of inclusivity and empowerment, making it a fantastic place for talent acquisition professionals to thrive. With a commitment to high-quality, natural products and a mission-driven approach, employees enjoy opportunities for growth and collaboration across diverse markets in Northern Europe. The flexible working arrangements, combined with the chance to connect face-to-face with teams, ensure a rewarding and impactful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Manager - Hybrid in London
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like Deliciously Ella that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at Deliciously Ella or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like Deliciously Ella will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Customer Supply Chain Manager - Hybrid in London
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress Deliciously Ella and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at Deliciously Ella
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at Deliciously Ella, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to Deliciously Ella.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
