Warehouse Shift Manager

PURPOSE OF ROLE OF A WAREHOUSE SHIFT MANAGER:

Based in our Coleshill site, you will manage, coach and develop a team of Warehouse Supervisors, Team Leaders, Administrators and Operatives to deliver all operational requirements to plan in a safe and efficient manner, ensuring customer service levels are exceeded.

Operational requirements include unloading deliveries, order picking, managing returns and ensuring health & safety remains paramount.

Working closely with the Depot Manager you will proactively seek to identify continuous improvement opportunities in all aspects of the warehouse operation.

DUTIES AND RESPONSIBILITIES OF A WAREHOUSE SHIFT MANAGER:

• Working proactively in line with business initiatives, goals and ambitions, closely alongside other shift / operational managers within a team approach.
• Manage the pick shift and ensure all trunks are loaded and dispatched on time.
• Ensure all Coleshill vehicles are sequence loaded and ready prior to drivers starting in the morning.
• Manage the operatives and assign duties to ensure all tasks are completed.
• Be present on the warehouse floor to ensure tasks are being completed effectively and safely. Step in and work with the team where necessary to meet deadlines.
• Effectively manage and monitor people activities such as attendance levels, timekeeping, holidays, training, performance reviews, inductions and employee relations.
• Ensure required resource is available to meet demand and volume fluctuations throughout the week.
• Manage the drivers working at night to ensure all trunks reach their destination on time. Escalate any serious issues to the transport or Ops Management team.
• Act as first point of contact for the loaders in Heywood. Check in with them at least twice a night to ensure all vehicles will be loaded on time.
• Train, develop and motivate direct reports to fulfil their responsibilities.
• Apply continuous improvements on service driven KPI’s.
• Maintain stock integrity by ensuring the team are picking accurately. Work with colleagues to improve training and manage any underperformance.
• Ensure a positive Health & Safety culture exists within the shift and that all operatives comply with Health and Safety procedures.
• To ensure that all accidents, incidents and near misses are investigated; recorded and reported ensuring compliance with all company and legal requirements.
• To ensure all relevant administration work is completed and undertaken within the required time scales.
• Update pallet trackers and load sheets to ensure accuracy on pallets leaving the building.
• To solve any problems relating to the Warehouse operational activities, escalating to the warehouse manager any problems that require further investigation.
• Investigate any problem pallets that arise and conduct a full root cause analysis of how any potential issue may have arisen and report findings to the warehouse manager.
• To undertake any reasonable request as required by the Business/Company.
• To work effectively and support the overall depot operation.
• To offer advice/ ideas on improving any warehouse operational task that you feel may benefit the business.

BENEFITS OF A WAREHOUSE SHIFT MANAGER INCLUDE:

• Company Pension.
• Life Assurance.
• Employee Assistance Programme.
• 50% Discount on Purchases.
• Referral Scheme.
• On-Site Parking.

ESSENTIAL EXPERIENCE AND QUALIFICATIONS/TRAINING OF A WAREHOUSE SHIFT MANAGER:

• Min 3 years’ experience in similar management role in food sector or FMCG environment.
• Demonstrable track record in improving shift operational performance and standards.
• Demonstrable track record in achieving targets and meeting deadlines.

KNOWLEDGE AND SKILLS OF A WAREHOUSE SHIFT MANAGER REQUIRED:

• Previous experience of supervising a warehouse operation / team environment.
• Excellent organisational/Leadership skills.
• Good communication and organisational skills.
• Must be computer literate, Microsoft Word and Excel.
• Fully aware of current Health and Safety legislation.
• Ability to work on own initiative.
• Good accuracy to detail.
• Good time management skills.

COMPETENCIES REQUIRED FOR A WAREHOUSE SHIFT MANAGER:

• Delivers Results.
• People Leadership.
• Ensure Accountability.
• Excellent Communicator.
• Customer Focused.

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