Senior HR Generalist

This role is full‑time and office‑based in our Head Office in Southall, with occasional travel to our six other sites across the UK.

This is an excellent opportunity for an experienced and proactive Senior HR Generalist to join the supportive and collaborative HR team at Delice de France. You will play a key role in providing comprehensive HR support across all areas of the employee lifecycle, ensuring that people processes operate efficiently, accurately, and in full compliance with company policies and UK employment legislation.

As a key point of contact for line managers and employees, you will provide pragmatic, solutions‑focused advice across HR activities including employee relations, performance management, recruitment, learning and development, payroll accuracy, and HR systems administration. You will also support the HR Manager with engagement initiatives, training coordination, and continuous improvement projects that enhance the employee experience.

Requirements: strong attention to detail, excellent communication, organisational skills, and ability to manage multiple priorities.

Responsibilities:

• Provide first‑line HR advice and guidance to line managers and employees on day‑to‑day matters including absence, conduct, performance, and policy application.
• Support and lead the handling and documentation of employee relations cases, ensuring fairness, confidentiality, and compliance with legal and company standards.
• Monitor absence trends, coordinate return‑to‑work meetings, and support line managers in effectively applying absence and performance management policies.
• Prepare investigation notes, disciplinary and grievance packs and other formal HR documentation as required.
• Coordinate end‑to‑end recruitment activities—including job postings, interview arrangements, offer letters, contracts, and onboarding processes.
• Ensure new starters receive an engaging induction experience, supporting smooth integration into the business.
• Maintain accurate recruitment and onboarding records, trackers, and metrics.
• Collaborate with Finance Manager and Payroll Consultant to prepare, review, and submit payroll data, ensuring accurate processing of contract changes, absences, and bonuses.
• Act as the first point of contact for routine payroll queries and elevate complex issues where necessary.
• Maintain and update employee records in the HR system, ensuring data integrity and GDPR compliance.
• Ensure timely and accurate submission of all payroll‑impacting HR data.
• Support HR Manager with delivery of learning and development programmes.
• Maintain accurate training records and track completion rates.
• Contribute to design and delivery of HR workshops and initiatives to enhance employee capability and engagement.
• Support HR initiatives and business projects, including organisational change, restructures, and consultations.
• Review and update HR templates, trackers, and documentation for accuracy and usability.
• Contribute to improving HR systems and processes, identifying opportunities to enhance efficiency and employee experience.
• Build trusted working relationships across the business through professional, supportive, and confident communication.
• Undertake any other HR‑related duties or projects as required to support the business and the HR function.

Benefits:

• Life Assurance
• Company Pension
• 50% Discount on Company Purchases
• Referral Scheme
• Employee Assistance Programme

Essential Experience and Qualifications:

• Proven experience in a generalist HR role within a fast‑paced or commercially driven environment, ideally within FMCG or manufacturing.
• Strong working knowledge of UK employment law and HR best practice.
• Experience supporting or managing employee relations cases.
• Excellent organisational and administrative skills with strong attention to detail.
• Proactive, tenacious, and able to take ownership of tasks through to completion.
• Strong interpersonal and communication skills with the ability to build credibility at all levels.
• Confident user of Microsoft Office, especially Excel and Outlook.
• CIPD Level 5 qualification (or working towards) preferred.

Key Performance Measures:

• Timely and accurate submission of payroll‑impacting HR data.
• Positive feedback from managers and colleagues on HR support and service delivery.
• Efficient coordination and tracking of training, onboarding, and consultation processes.
• ER cases and organisational changes managed in line with policy and legal requirements.
• High levels of data accuracy and system integrity.
• Continuous contribution to improving HR processes and efficiency.