Senior HR Generalist in Southall

This is an excellent opportunity for an experienced and proactive Senior HR Generalist to join the supportive and collaborative HR team at Delice de France. You will play a key role in providing comprehensive HR support across all areas of the employee lifecycle, ensuring that people processes operate efficiently, accurately, and in full compliance with company policies and UK employment legislation.

As a key point of contact for Line Managers and employees, you will provide pragmatic, solutions-focused advice across a wide range of HR activities including employee relations, performance management, recruitment, learning and development, payroll accuracy, and HR systems administration. You will also play an active role in supporting the HR Manager with employee engagement initiatives, training coordination, and continuous improvement projects that enhance the employee experience and HR service delivery.

This role requires strong attention to detail, excellent communication and organisational skills, and the ability to work collaboratively while managing multiple priorities. It offers an ideal opportunity for an ambitious HR professional seeking to progress in a fast-paced FMCG environment. This is an office-based role working in our Head Office in Southall from Monday to Friday (40 hours per week), with occasional travel to our other 6 sites across the UK.

Key Relationships: Reporting to the HR Manager, this role will work closely with Line Managers, Supervisors, the Payroll Consultant, and Finance, providing proactive HR support across all departments and functions.

Responsibilities:

• Provide expert first-line HR advice and guidance to Line Managers and employees on day-to-day matters including absence, conduct, performance, and policy application.
• Support and, where appropriate, lead the handling and documentation of employee relations cases, ensuring fairness, confidentiality, and compliance with legal and company standards.
• Monitor absence trends, coordinate return-to-work meetings, and support Line Managers in effectively applying absence and performance management policies.
• Prepare investigation notes, disciplinary and grievance packs, and other formal HR documentation as required.
• Coordinate end-to-end recruitment activities including job postings, interview arrangements, offer letters, contracts, and onboarding processes.
• Ensure new starters receive an effective and engaging induction experience, supporting a smooth integration into the business.
• Maintain accurate recruitment and onboarding records, trackers, and metrics.
• Collaborate with the Finance Manager and Payroll Consultant to prepare, review, and submit payroll data, ensuring all contract changes, absences, and bonuses are accurately processed.
• Act as the first point of contact for routine payroll queries and escalate complex issues where necessary.
• Maintain and update employee records in the HR system, ensuring data integrity and compliance with GDPR.
• Ensure timely and accurate submission of all payroll-impacting HR data.
• Support the HR Manager with the coordination and delivery of learning and development programmes, including mandatory training and ongoing professional development.
• Maintain accurate training records, track completion rates, and assist with compliance reporting.
• Contribute to the design and delivery of HR workshops and initiatives aimed at enhancing employee capability and engagement.
• Support HR initiatives and business projects including organisational change, restructures, and consultations.
• Review and update HR templates, trackers, and documentation to ensure accuracy and usability.
• Contribute to improving HR systems and processes, identifying opportunities to enhance efficiency and employee experience.
• Build trusted working relationships across the business through professional, supportive, and confident communication.
• Undertake any other HR-related duties or projects as required to support the business and the HR function.

Benefits:

• Life Assurance.
• Company Pension.
• 50% Discount of Company Purchases.
• Referral Scheme.
• Employee Assistance Programme.

Essential Experience and Qualifications:

• Proven experience in a generalist HR role within a fast-paced or commercially driven environment, ideally within FMCG or manufacturing.
• Strong working knowledge of UK employment law and HR best practice.
• Demonstrable experience in supporting or managing employee relations cases.
• Excellent organisational and administrative skills with strong attention to detail.
• Proactive, tenacious, and able to take ownership of tasks through to completion.
• Strong interpersonal and communication skills with the ability to build credibility at all levels.
• Confident user of Microsoft Office applications, particularly Excel and Outlook.
• CIPD Level 5 qualification (or working towards) preferred.

Key Performance Measures:

• Timely and accurate submission of payroll-impacting HR data.
• Positive feedback from managers and colleagues on HR support and service delivery.
• Efficient coordination and tracking of training, onboarding, and consultation processes.
• ER cases and organisational changes managed in line with policy and legal requirements.
• High levels of data accuracy and system integrity.
• Continuous contribution to improving HR processes and efficiency.