At a Glance
- Tasks: Manage customer systems, ensuring data accuracy and compliance while generating insightful reports.
- Company: Join a leading food safety company with a focus on quality and innovation.
- Benefits: Enjoy 25 days annual leave, life assurance, and a generous employee discount.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Be the key player in enhancing customer satisfaction and driving continuous improvement.
- Qualifications: Experience with customer-facing systems and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role: Customer Technologist
Reports to: Technical Manager
Based: Southall (This role is based on site, Monday-Friday)
Work level: 1
Job Overview: The Customer Technologist will act as the controller of all technical outputs into customer systems and as the gatekeeper for customer requirements, including system management, monthly reports, and complaints. This role ensures that all customer-facing data, documentation, and communications meet company, legislative, and certification requirements. The post holder will oversee the day-to-day management of customer systems, maintain the accuracy of product and technical information, and generate and distribute customer reports. They will also support system and process improvements that strengthen compliance and data integrity, while providing cover for the Specification Technologist during holidays or absence. This position requires excellent organisational and communication skills, strong technical awareness, and a collaborative approach to ensure alignment between customer expectations and business operations.
Key Relationships: Reporting to the Technical Manager, working with internal teams and liaising with customers and external auditors to ensure compliance and meet customer requirements.
Responsibilities:
- Act as the custodian for the day-to-day management of customer-facing systems, ensuring data accuracy, traceability and compliance with customer, legislative, and company requirements.
- Manage monthly reports and complaint records, ensuring information is accurate, maintained, and delivered within agreed timelines.
- Managing the Smart supply portal and D365.
- Oversee the investigation, resolution, and communication of customer complaints, ensuring robust corrective and preventive actions are implemented.
- Maintain controlled documentation within the Food Safety Management System (FSMS) and ensure supplier and product information is current and compliant.
- Support the Technical Manager with audit preparation, documentation, and site readiness for customer and certification audits.
- Generate, analyse, and distribute customer performance and quality reports, identifying trends and improvement opportunities.
- Drive and support system and infrastructure improvements to enhance efficiency, compliance, and reporting accuracy.
- Collaborate closely with Technical, Operations, and Warehouse teams to ensure customer requirements and standards are consistently met.
- Promote and maintain a strong culture of food safety and quality awareness across all departments.
- Contribute to continuous improvement initiatives aimed at strengthening quality performance, data accuracy, and customer satisfaction.
- Support customer, third-party, monthly slides, NCs, Internal Audits and other technical activities as required to meet business needs.
- Generate, analyse, and distribute customer performance and quality reports, identifying trends and improvement opportunities.
- Drive and support system and infrastructure improvements to enhance efficiency, compliance, and reporting accuracy.
- Carry out any other duties reasonably requested by the Line Manager.
Benefits:
- 25 Days Annual Leave + Bank Holidays
- Life Assurance
- Company Pension
- Referral Scheme
- Long Service Award Scheme
- 50% Discount Off Purchased Stock
- On-Site Parking
- Employee Assistance Programme
- Eye Care Vouchers
Essential Experience and Qualifications:
- Experience working with customer-facing systems, such as customer portals, complaint management, root cause analysis.
- Understanding of customer and retailer technical requirements and documentation standards.
- Strong organisational, communication, and data management skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Confident user of Microsoft Office and technical systems.
- Level 2 HACCP and Level 3 Food Safety qualifications desirable.
- Education in a food-related discipline (e.g. Food Science, Food Technology, or similar) desirable.
Key Performance Measures:
- Accuracy and timeliness of customer data, specifications, and reports.
- Compliance with customer, legislative, and certification requirements.
- Spontaneously responding to the customers with their requests.
- Quality and responsiveness of complaint investigations and communication.
- Continuous improvement in system efficiency and reporting accuracy.
- Collaboration and communication across Technical and Operational teams.
Technical Coordinator in London employer: DELICE DE FRANCE LIMITED
As a Technical Coordinator based in Southall, you will join a dynamic team that prioritises collaboration and continuous improvement, ensuring that customer requirements are met with precision and care. Our company offers a supportive work culture with ample opportunities for professional growth, alongside a comprehensive benefits package that includes generous annual leave, life assurance, and employee assistance programmes. With a strong commitment to food safety and quality, we foster an environment where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around customer-facing systems and compliance.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience with technical systems and data management. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Coordinator role. Highlight your experience with customer-facing systems and any relevant qualifications, like HACCP or Food Safety. We want to see how your skills align with what we're looking for!
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple priorities or maintained data accuracy in previous roles. This is key for us, as the role involves overseeing customer systems and ensuring compliance.
Communicate Clearly:Since this role requires strong communication skills, make sure your written application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DELICE DE FRANCE LIMITED
✨Know Your Stuff
Make sure you brush up on customer-facing systems and technical requirements relevant to the role. Familiarise yourself with tools like D365 and the Smart supply portal, as well as any compliance standards that might come up during the interview.
✨Show Off Your Organisational Skills
Prepare examples of how you've managed multiple priorities in past roles. Think about specific situations where your organisational skills made a difference, especially in handling reports or customer complaints.
✨Communicate Clearly
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. You might be asked to explain complex technical information, so being able to communicate effectively is key.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to process improvements in previous positions. Highlight any initiatives you've taken to enhance efficiency or data accuracy, as this aligns perfectly with the company's focus on quality and compliance.
