Make sure to apply with all the requested information, as laid out in the job overview below.
About Delice De France:
A trusted leader in high-quality frozen bakery products, Delice de France is dedicated to delivering exceptional products and outstanding service to customers across the UK. As part of our Customer Engagement team, youll play a key role in building strong customer relationships, supporting our customers throughout their journey, and ensuring they receive a seamless and positive experience. If youre passionate about delivering excellent customer service, enjoy working in a fast-paced environment, and want to be part of a company that values teamwork, ambition, and career development, wed love to hear from you.
Overall Purpose of the Role:
To own the Customer Journey for a defined geographical area working across Delice de France business channels to ensure best possible experience for our customers.
What is it like to do this role:
Varied! This role will provide the opportunity to work with a large variety of customers and across all customer facing departments, ensuring that Delice de France are meeting & exceeding customer expectations providing a seamless experience and easy to do business with approach.
Hours: 08:00 to 17:00
Working Pattern: 40 hours per week over 5 days. Monday to Friday (with requirements for a Sunday rota).
The work week starts on a Sunday, if an employee works on a Sunday they will have a Day of Rest during the week which will be organised with the Customer Engagement Supervisor(s).
Salary: £27,000.00 per annum.
Holidays: 33 Days (25 + 8 Days Bank Holiday). The holiday year starts from January to December.
- Holidays are not allowed to be carried over to the next year.
- Customer Engagement Team are required to work Bank Holidays which will be according to a rota. If an employee works on the Bank Holiday they will be entitled to a Day in Lieu.
Main Duties & Responsibilities include:
- Own your defined geographical areas.
- Call customers as per daily call plan adjust as per individual customer call requirements with minimum frequency set at once per month for all nominated accounts. Outbound Calls.
- Take inbound calls and action as required. xgikmsk
- Work with all customers including those who place via EDI / Portal / Wholesale / Upload or Webshop to support them on the customer journey.
Customer Service Representative employer: DELICE DE FRANCE LIMITED
Delice de France is an exceptional employer that fosters a dynamic and collaborative work culture, where ambition and teamwork are at the forefront. With a strong focus on employee growth, we offer comprehensive benefits including a competitive pension scheme, generous staff discounts, and access to wellbeing resources, all while working in a fast-paced environment that values innovation and customer engagement. Join us in our UK operations to build meaningful relationships and drive success in the bakery industry.
