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- Tasks: Supervise Front of House and ensure exceptional customer experiences at the Prince Edward Theatre.
- Company: Join Delfont Mackintosh Theatres, a leader in London's West End theatre scene.
- Benefits: Gain valuable experience in a dynamic environment with a focus on inclusivity.
- Why this job: Be part of an iconic theatre team and enhance your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills required.
- Other info: Flexible working hours with evening and weekend shifts; training starts soon!
The predicted salary is between 30000 - 40000 £ per year.
Founded over 30 years ago, Sir Cameron Mackintosh's Delfont Mackintosh Theatres Ltd owns and operates eight of the most prestigious theatres in London's West End: the Gielgud, Noël Coward, Novello, Sondheim, Prince Edward, Prince of Wales, Victoria Palace and Wyndham's.
The successful candidate will do a daily reconciliation of sales information and will supervise the Front of House, Merchandise and/or Bar Team to ensure that the rota is followed to comply with licensing requirements and leads by example so that all staff deliver an exceptional customer experience.
The successful applicant will have previous experience in a customer-facing role as a Supervisor of medium sized teams (10+), strong communication skills, team player, problem solver, sales awareness, commitment to standards, initiative & adaptability, previous experience of operating electronic tills, stock control experience and Personal Licence holder.
Working hours are 40 hours across up to 6 days. Evening and weekend work is required. The position would ideally start training on 6th May, in advance of the first preview on 20th May.
Proposed interview date: 07/04/2026.
Delfont Mackintosh Theatres is an equal opportunities employer and our recruitment process is open to all. We are determined to foster a culture of inclusivity and respect where everyone feels valued and supported.
Supervisor - Prince Edward Theatre employer: Delfont Mackintosh Theatres Ltd.
Contact Detail:
Delfont Mackintosh Theatres Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Prince Edward Theatre
✨Tip Number 1
Get to know the theatre scene! Familiarise yourself with Delfont Mackintosh Theatres and their shows. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. A friendly chat can sometimes lead to insider tips or even a referral, which can give you an edge in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to customer service and team management. Practising these responses can help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Prince Edward Theatre!
We think you need these skills to ace Supervisor - Prince Edward Theatre
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've led teams and delivered exceptional service, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Supervisor position at Prince Edward Theatre. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the recruitment process!
How to prepare for a job interview at Delfont Mackintosh Theatres Ltd.
✨Know Your Theatre Stuff
Familiarise yourself with Delfont Mackintosh Theatres and their history. Understanding the significance of the Prince Edward Theatre and its productions will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you successfully led a team. Highlight how you motivated your team, resolved conflicts, and ensured exceptional customer service, as these are key aspects of the Supervisor role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to adapt quickly or handle difficult customers, and be ready to discuss how you managed those challenges.
✨Demonstrate Your Sales Awareness
Since sales awareness is crucial for this position, come prepared with ideas on how to boost merchandise and bar sales. Discuss any relevant experience you have with stock control and operating electronic tills to showcase your suitability.