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- Tasks: Manage box office operations and maximise ticket sales at two prestigious theatres.
- Company: Join Delfont Mackintosh Theatres, a leader in London's West End entertainment.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Be part of the vibrant theatre scene and enhance customer experiences.
- Qualifications: Knowledge of West End theatre, strong communication skills, and experience with ticketing systems.
- Other info: Dynamic work environment with a focus on inclusivity and respect.
The predicted salary is between 30000 - 40000 £ per year.
Founded over 30 years ago, Sir Cameron Mackintosh's Delfont Mackintosh Theatres Ltd owns and operates eight of the most prestigious theatres in London's West End: the Gielgud, Noël Coward, Novello, Sondheim, Prince Edward, Prince of Wales, Victoria Palace and Wyndham's.
Reporting to the Group Box Office Manager, the Box Office Manager plays a vital role in the daily operation of the box office across two theatres, with line management responsibility for the Box Office Supervisors and part-time Box Office Clerks.
This role will help maximise ticket sales by monitoring ticket inventory and managing on the day agent sales. It will be responsible for resolving escalated customer service issues and ensuring effective rostering. It will also produce and distribute end of day sales reports.
The successful candidate should have a good working knowledge of West End theatre and an aptitude for working in live entertainment. They should be computer literate, with an excellent knowledge of Microsoft Office, especially Excel, and experience of working with ticketing systems. They will also need excellent numerical, written and communication skills, together with demonstrable experience of delivering exceptional customer service.
Delfont Mackintosh Theatres is an equal opportunities employer and our recruitment process is open to all. We are determined to foster a culture of inclusivity and respect where everyone feels valued and supported.
Box Office Manager in London employer: Delfont Mackintosh Theatres Ltd
Contact Detail:
Delfont Mackintosh Theatres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for theatre! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your experiences and knowledge about West End shows to demonstrate that you’re not just looking for any job, but this job.
✨Tip Number 3
Prepare for interviews by practising common questions related to box office management. Think about how you would handle customer service issues or manage ticket inventory. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Delfont Mackintosh family.
We think you need these skills to ace Box Office Manager in London
Some tips for your application 🫡
Show Your Passion for Theatre: When you're writing your application, let your love for the West End shine through! We want to see that you know your stuff about theatre and that you're excited about the role. Share any relevant experiences or shows that have inspired you.
Be Clear and Concise: We appreciate a well-structured application. Keep it clear and to the point, highlighting your skills and experiences that match the job description. Use bullet points if it helps make your achievements stand out!
Highlight Your Customer Service Skills: As a Box Office Manager, you'll be dealing with customers all day long. Make sure to showcase your experience in delivering exceptional customer service. Share specific examples of how you've resolved issues or gone the extra mile for customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our theatres and what we do!
How to prepare for a job interview at Delfont Mackintosh Theatres Ltd
✨Know Your Theatres
Familiarise yourself with the theatres owned by Delfont Mackintosh. Understanding their history, current shows, and unique features will show your passion for the role and the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer service issues in the past. Highlight your ability to resolve conflicts and ensure customer satisfaction, as this is crucial for the Box Office Manager role.
✨Excel at Excel
Since you'll be using Microsoft Excel regularly, brush up on your skills. Be ready to discuss how you've used Excel in previous roles, especially for reporting and managing ticket sales.
✨Demonstrate Leadership Experience
As you'll be managing Box Office Supervisors and Clerks, think of instances where you've led a team or taken charge of a project. This will help illustrate your capability to manage and motivate others effectively.