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- Tasks: Manage box office operations and maximise ticket sales at two prestigious theatres.
- Company: Join Delfont Mackintosh Theatres, a leader in London's West End entertainment.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Be part of the vibrant theatre scene and enhance customer experiences.
- Qualifications: Knowledge of West End theatre, strong communication skills, and experience with ticketing systems.
- Other info: Dynamic work environment with a focus on inclusivity and respect.
The predicted salary is between 30000 - 40000 £ per year.
Founded over 30 years ago, Sir Cameron Mackintosh's Delfont Mackintosh Theatres Ltd owns and operates eight of the most prestigious theatres in London's West End: the Gielgud, Noël Coward, Novello, Sondheim, Prince Edward, Prince of Wales, Victoria Palace and Wyndham's.
Reporting to the Group Box Office Manager, the Box Office Manager plays a vital role in the daily operation of the box office across two theatres, with line management responsibility for the Box Office Supervisors and part-time Box Office Clerks.
This role will help maximise ticket sales by monitoring ticket inventory and managing on the day agent sales. It will be responsible for resolving escalated customer service issues and ensuring effective rostering. It will also produce and distribute end of day sales reports.
The successful candidate should have a good working knowledge of West End theatre and an aptitude for working in live entertainment. They should be computer literate, with an excellent knowledge of Microsoft Office, especially Excel, and experience of working with ticketing systems. They will also need excellent numerical, written and communication skills, together with demonstrable experience of delivering exceptional customer service.
Delfont Mackintosh Theatres is an equal opportunities employer and our recruitment process is open to all. We are determined to foster a culture of inclusivity and respect where everyone feels valued and supported.
Box Office Manager employer: Delfont Mackintosh Theatres Ltd
Contact Detail:
Delfont Mackintosh Theatres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for theatre! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your favourite shows, what inspires you about live entertainment, and how you can contribute to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its theatres. Familiarise yourself with their productions and ticketing systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on joining the Delfont Mackintosh family.
We think you need these skills to ace Box Office Manager
Some tips for your application 🫡
Show Your Passion for Theatre: When you're writing your application, let your love for the West End shine through! We want to see that you know your stuff about theatre and can bring that enthusiasm to the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience with ticketing systems and customer service, as these are key for us in the Box Office Manager position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Delfont Mackintosh Theatres Ltd
✨Know Your Theatres
Familiarise yourself with the theatres owned by Delfont Mackintosh. Understanding their history, current shows, and unique features will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer service issues in the past. Highlight your ability to resolve conflicts and ensure customer satisfaction, as this is crucial for the Box Office Manager role.
✨Excel at Excel
Brush up on your Excel skills before the interview. Be ready to discuss how you've used spreadsheets in previous roles, especially in managing ticket sales or inventory, as this will be a key part of your responsibilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are essential, consider doing mock interviews with friends to refine your delivery and ensure you come across as confident and professional.