At a Glance
- Tasks: Design and improve AI agents for clinical trials, ensuring accuracy and efficiency.
- Company: Delfa, a pioneering company transforming clinical trials with autonomous AI.
- Benefits: Competitive salary, 25 days holiday, modern office, and true ownership of your work.
- Other info: Join a fast-growing team with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare by helping patients access new treatments faster.
- Qualifications: Detail-oriented, comfortable with AI tools, and have a background in clinical or scientific fields.
The predicted salary is between 40000 - 50000 £ per year.
About Delfa
Billions of people still suffer from everyday diseases. Clinical trials are broken. Despite $120 billion spent annually, most trials are delayed due to bottlenecks such as patient recruitment. Delfa is fixing this with autonomous AI agents that automate the clinical trial process. In less than a year from launch, Delfa has:
- Deployed onto 300+ trials across multiple conditions
- Reached seven‑figure annual recurring revenue, growing 25% month‑over‑month
- Raised an oversubscribed $3.8 million seed from tier‑one AI investors
What you’ll do
You’ll help design, review, test, and continuously improve the AI agents that interact with patients and support clinical trial sites every day. This role intersects clinical operations, AI agent design, quality assurance, and customer delivery. You’ll use AI tools extensively, but your judgment, attention to detail, and ability to spot issues will make the work reliable.
- Use Delfa’s AI workflows to extract inclusion/exclusion criteria from clinical study protocols, then manually review and refine the outputs for accuracy.
- Turn clinical eligibility criteria into clear, patient‑friendly screening questions suitable for voice and SMS agents.
- Create and review voice agent reports that describe the agent’s screening logic, conversation flow, escalation rules, and operational setup.
- Support script creation for IRB/ethics submissions, adapting agent scripts to customer templates while preserving clinical and operational accuracy.
- Assist with AI agent management, including manual patches and configuration updates where API‑based changes are not yet suitable.
- Sample real calls and patient interactions to identify issues, test fixes, and add recurring items to the monitoring list to inform future automated QA.
- Support pre‑release testing of AI agents before they go live with patients.
- Once comfortable, design new AI agents end‑to‑end, which will then be reviewed and tested by senior team members.
- Work closely with product, engineering, and customer‑facing teams to ensure agents are safe, accurate, and operationally useful for clinical research sites.
You’ll be a great fit if…
- You have a keen eye for detail and can spot missing, unclear, or inconsistent information in dense clinical documents.
- You’re comfortable using AI tools and prompts to accelerate high‑quality work, even if you’re not an engineer.
- You have clinical or scientific literacy—experience with clinical trials, healthcare, life sciences, or related fields is valuable.
- You care about quality and accuracy, knowing that agents interact with real patients and support real trials.
- You can move quickly without being careless, learning fast and improving processes.
- You have an ownership mindset; when you notice something broken or inefficient you help fix it.
- You communicate clearly, explaining complex clinical logic in simple, structured language.
Nice to have:
- Experience in clinical trials, patient recruitment, site operations, IRB/ethics submissions, or healthcare operations.
- Familiarity with inclusion/exclusion criteria, study protocols, or prescreening workflows.
- Experience in QA, call review, operations, or process improvement.
- Comfort working with structured documents, spreadsheets, or configuration tools.
What we offer
- Competitive salary
- 25 days’ holiday plus UK public holidays
- Modern office space, 5 minutes from Old Street station
- True 0 → 1 ownership; you’ll take responsibility for work that helps clinical trial sites reach patients faster and get new treatments to market sooner.
AI Agent Operations Specialist (FTE 60%) employer: Delfa
Delfa is an exceptional employer that champions innovation in the healthcare sector, offering a dynamic work culture where employees can take true ownership of their projects. With a competitive salary, generous holiday allowance, and a modern office just minutes from Old Street station, Delfa fosters an environment that prioritises employee growth and collaboration, making it an ideal place for those passionate about improving clinical trials through cutting-edge AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land AI Agent Operations Specialist (FTE 60%)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Delfa.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Delfa.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Delfa, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace AI Agent Operations Specialist (FTE 60%)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Delfa.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Delfa.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Delfa. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Delfa. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Delfa
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Delfa’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
