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- Tasks: Lead service management, support sales, and ensure customer satisfaction.
- Company: Join Delaware, a dynamic company focused on SAP solutions.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be part of a team that values customer success and collaboration.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: This role is based in the UK and requires an EU work permit.
The predicted salary is between 43200 - 72000 £ per year.
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SAP AMS Customer Success Manager – Permanent
Client: Delaware
Location: United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
a0cbb21a650f
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
This role involves leadership in service management functions, collaboration with operations and sales, supporting presales bids, and ensuring the health and growth of SAP AMS accounts. The Customer Success Manager will report to the Services Director and oversee Service Delivery Managers, focusing on customer satisfaction, retention, and growth opportunities.
Key responsibilities include:
- Developing relationships with key stakeholders and mentoring the Service Management team.
- Identifying and mitigating risks to customer success.
- Ensuring customer satisfaction and quick issue resolution.
- Supporting customer retention, renewal, and upsell opportunities.
- Maximizing customer value and satisfaction.
- Collaborating with the Delaware Delivery Organisation for seamless support transition.
- Working with the Service Operations team to improve service quality.
- Supporting sales proposals for strategic clients.
Apply for SAP AMS Customer Success Manager – Permanent!
Thank you for your application. We will contact you soon! Have a great day!
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SAP AMS Customer Success Manager - Permanent employer: Delaware
Contact Detail:
Delaware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP AMS Customer Success Manager - Permanent
✨Tip Number 1
Familiarise yourself with SAP AMS and its key functionalities. Understanding the product inside out will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Delaware or similar companies. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in customer success management will show that you're the right fit for this role.
✨Tip Number 4
Stay updated on industry trends related to service management and customer success. Being knowledgeable about the latest developments will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace SAP AMS Customer Success Manager - Permanent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the SAP AMS Customer Success Manager. Familiarise yourself with service management functions and the importance of customer satisfaction in this role.
Tailor Your CV: Highlight your experience in service management, customer success, and any relevant leadership roles. Use specific examples that demonstrate your ability to develop relationships with stakeholders and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the key responsibilities outlined in the job description. Mention your experience in supporting presales bids and improving service quality.
Showcase Relevant Achievements: Include quantifiable achievements in your application that showcase your ability to enhance customer satisfaction, retention, and growth opportunities. This could be through metrics or specific projects you've led.
How to prepare for a job interview at Delaware
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Success Manager, especially in the context of SAP AMS. Familiarise yourself with service management functions and how they relate to customer satisfaction and retention.
✨Showcase Your Leadership Skills
As this role involves overseeing Service Delivery Managers, be prepared to discuss your leadership experience. Share examples of how you've developed relationships with stakeholders and mentored teams in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to mitigate risks to customer success. Think of specific situations where you've successfully resolved issues or improved service quality.
✨Highlight Collaboration Experience
Collaboration is key in this role. Be ready to talk about your experience working with different teams, such as sales and operations, to ensure seamless support transitions and improve overall service delivery.
