Microsoft Dynamics 365 CE Consultant - Permanent

You have a passion for solution design and want to engineer innovative solutions together with our customers, based on the Microsoft Dynamics 365 Customer Engagement stack. You have the capability to put yourself in the shoes of the customer, to challenge and inspire them. To achieve this you combine technical and functional knowledge. You can move your customers to adopt best practice, to think in terms of end-to-end processes and to build a sustainable reference architecture (scalable, maintainable and performant). During the implementation phase you stay involved in projects and guide the implementation team. You will be involved in delaware innovation initiatives, meaning you’ll collaborate with colleagues specialized in Azure, D365 ERP, Microsoft Teams, … to design integrated solutions. You are committed to expand your knowledge by staying up-to-date on the latest technologies in your field and mentoring your less-experienced colleagues.

What will you be doing?

• Participate in client workshops to analyse and design Dynamics 365 Customer Engagement
• Define and evaluate the functional and non-functional requirements for each business process
• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
• Prototype, configure and test the respective business processes
• Document the system configuration and prepare project documentation deliverables
• Support the key-users in user acceptance testing
• Train key-users and/or end-users

Is there a match?

• A client centric attitude and excellent interpersonal skills
• Lead and develop trusted relationships with key stakeholders
• 3+ years’ experience in the design and implementation of Dynamics 365 Customer Engagement
• Strong expertise in Microsoft Dynamics 365 CRM, including configuration, customisation, and integration capabilities
• Strong requirements gathering skills with demonstrable experience
• Able to learn and utilise Delaware implementation tools and methodology
• Excellent presentation, written and verbal English
• Results oriented and self-motivated to deliver with excellence
• Passion for continuous learning and development

Right to work

Please note that it is a legal requirement that you have the right to work in the UK by the time you commence employment. We therefore ask those shortlisted for interview to provide evidence of their right to work in the UK during the recruitment process.