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For Companies At a Glance
- Tasks: Lead exciting tours at iconic venues and create memorable experiences for guests.
- Company: Join Delaware North, a family-owned company with over 100 years of history.
- Benefits: Earn £26.80 per hour with flexible hours on weekends and evenings.
- Why this job: Be part of world-class events and share your passion for sports and hospitality.
- Qualifications: Confident public speaker with a knack for engaging storytelling.
- Other info: Great opportunities for personal growth in a vibrant, dynamic environment.
The opportunity
This role is offered on a casual worker agreement basis with most events taking place at weekends and/or in the evening.
Pay
The expected pay for this role is £26.80ph
What we offer
While working at some of the coolest venues in the UK and the world, Delaware North team members come together to provide best-in-class experiences for our guests. This role is offered on a casual worker agreement basis with most events taking place on evenings or weekends. That means you’ll be able to earn extra cash when it fits your schedule. Apply today to learn more about our opportunities.
What will you do?
The tour highlights include a visit to the home changing room, indoor running track, walking the players tunnel and panoramic views into the stadium. The Tour currently operates as multi-media tour, either self-guided or with a tour guide depending on the time of year and the stadium operations. There is also the option for a private VIP Tour or Legends tour for those wanting a more in depth and personalised experience.
We are looking for Tour Guides to join our current team. Tour Guides will also form a part of the Tour Experience Maker team who deliver the full tour support throughout our customers visits. Private Tour Guides give a more personalised tour to groups around the venue and should be able to confidently communicate with groups of up to 30 visitors.
More about you
The ideal candidate will be a confident public speaker with the ability to absorb knowledge and reiterate to visiting guests in an attention-grabbing manner, is passionate about customer service and well organised, and preferably will have some experience as a Tour Guide. A passion for West Ham, Athletics, the London Stadium (or all 3!) would be a benefit but not essential.
Who we are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world-class events, with Delaware North managing the hospitality services of the 60 – 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from hosting Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
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Tour Guide employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Guide
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with all the highlights of the tour, from the changing rooms to the players' tunnel. The more you know, the more confident you'll be when chatting with guests.
✨Tip Number 2
Practice your public speaking skills! Whether it's in front of friends or family, get comfortable sharing stories and engaging an audience. Remember, enthusiasm is contagious, so let your passion for the venue shine through!
✨Tip Number 3
Network with other tour guides and hospitality professionals. Join local groups or online forums to share tips and experiences. You never know who might have a lead on a great opportunity or some insider advice!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Delaware North.
We think you need these skills to ace Tour Guide
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for being a Tour Guide shine through! Mention any experiences you have with public speaking or customer service, and if you love West Ham or athletics, don’t forget to include that too!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight relevant experience, especially if you've worked in similar roles before. We want to see how your skills match what we're looking for, so be specific!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Delaware North
✨Know Your Venue
Before the interview, do your homework on the London Stadium and its history. Familiarise yourself with key events, famous moments, and the overall atmosphere. This will not only impress your interviewers but also show your genuine interest in the role.
✨Practice Your Public Speaking
As a Tour Guide, you'll need to communicate effectively with groups. Practice speaking clearly and confidently about various topics related to the stadium. You could even rehearse with friends or family to get comfortable presenting information in an engaging way.
✨Show Your Passion for Customer Service
Demonstrate your enthusiasm for providing excellent customer experiences. Think of examples from your past where you went above and beyond for a guest or customer. This will highlight your commitment to making every tour memorable for visitors.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and what makes Delaware North unique. This shows that you're not just interested in the job, but also in how you can contribute to the company’s success.
