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For Companies At a Glance
- Tasks: Lead exciting tours at iconic venues and create memorable experiences for guests.
- Company: Join Delaware North, a family-owned company with over 100 years of history.
- Benefits: Earn £26.80 per hour with flexible hours on weekends and evenings.
- Why this job: Be part of world-class events and share your passion for sports and hospitality.
- Qualifications: Confident public speaker with a knack for engaging storytelling.
- Other info: Great opportunities for personal growth in a vibrant, dynamic environment.
Join Delaware North as a Tour Guide and help guests experience the iconic London Stadium. The role is worked on a casual worker agreement basis with most events taking place on weekends and/or evenings.
Overview
As a Tour Guide you will lead tours of the stadium, showcasing the home changing room, indoor running track, players tunnel and panoramic views. Depending on the time of year you may conduct a self‑guided, private VIP or Legends tour, delivering a personalised experience to groups of up to 30 visitors.
What You Will Do
- Lead tours of the stadium and its facilities
- Provide engaging, accurate information about the venue, its history and events
- Adapt the tour style to match the audience, including VIP and Legends tours
- Ensure guest safety and satisfaction throughout the visit
- Work as part of the Tour Experience Maker team to support all guest interactions
More About You
- Confident public speaker with excellent communication skills
- Ability to absorb knowledge and convey it in an exciting, memorable way
- Passionate about customer service and well‑organised
- Experience as a Tour Guide or similar role is an advantage (not required)
- A passion for West Ham, Athletics, or the London Stadium is a benefit but not essential
What We Offer
- Pay: £26.80 per hour
- Flexible schedule – work evenings and weekends as per event availability
- Opportunity to earn extra income on a casual basis
- Work at world‑class venues and be part of an iconic hospitality team
Location
London Stadium, London, England, United Kingdom
Employment Details
- Seniority level: Not Applicable
- Employment type: Part‑time (casual worker agreement)
- Job function: Other
Apply today to learn more about this exciting opportunity with Delaware North.
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Tour Guide employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Guide
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with all the highlights of the tour, from the changing rooms to the players' tunnel. The more you know, the more confident you'll be when chatting with guests.
✨Tip Number 2
Practice your public speaking skills! Whether it's in front of friends or family, get comfortable sharing stories and engaging an audience. Remember, enthusiasm is contagious, so let your passion for the venue shine through!
✨Tip Number 3
Network with other tour guides and hospitality professionals. Join local groups or online forums to share tips and experiences. You never know who might have a lead on a great opportunity or some insider advice!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Delaware North.
We think you need these skills to ace Tour Guide
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for being a Tour Guide shine through! Mention any experiences you have with public speaking or customer service, and if you love West Ham or athletics, don’t forget to include that too!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight relevant experience, especially if you've worked in similar roles before. We want to see how your skills match what we're looking for, so be specific!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Delaware North
✨Know Your Venue
Before the interview, do your homework on the London Stadium and its history. Familiarise yourself with key events, famous moments, and the overall atmosphere. This will not only impress your interviewers but also show your genuine interest in the role.
✨Practice Your Public Speaking
As a Tour Guide, you'll need to communicate effectively with groups. Practice speaking clearly and confidently about various topics related to the stadium. You could even rehearse with friends or family to get comfortable presenting information in an engaging way.
✨Show Your Passion for Customer Service
Demonstrate your enthusiasm for providing excellent customer experiences. Think of examples from your past where you went above and beyond for a guest or customer. This will highlight your commitment to making every tour memorable for visitors.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and what makes Delaware North unique. This shows that you're not just interested in the job, but also in how you can contribute to the company’s success.
