At a Glance
- Tasks: Lead a team to deliver amazing guest experiences at exciting events.
- Company: Join Delaware North UK at the iconic Stadium of Light.
- Benefits: Competitive pay, flexible shifts, and the chance to work at major events.
- Other info: Dynamic environment with opportunities for growth and fun experiences.
- Why this job: Be part of thrilling matchdays and concerts while developing your leadership skills.
- Qualifications: No degree needed; previous experience and great communication skills are a plus.
The predicted salary is between 13.21 - 13.21 £ per hour.
Delaware North UK is hiring a casual Team Leader to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Team Leader, you will be leading team members to deliver first-class guest experiences. If you are the personable Team Leader we are looking for, join us to connect with our collaborative team.
What’s in it for me?
- Competitive weekly pay
- Casual shifts, including evenings and weekends flexibly working part-time for the biggest events and matchdays, with opportunities to pick up extra shifts that suit your lifestyle
- Experience working at major sporting events and concerts, hosting The Lads at Sunderland A.F.C. in Premier League football, and musical icons taking the stage, plus a range of exciting meetings and events and plenty more still to come in 2026 and 2027
Responsibilities:
- Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance
- Collaborate and coordinate across departments for efficient operational flow
- Manage inventory, monitor stock levels, organise rotation, and order as necessary
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
Qualifications:
- No degree required
- Previous related experience is beneficial
- Skills in verbal and written communication, attention to detail, time management, as well as basic maths to accurately monitor cash and inventory
Physical Requirements:
- Ability to stand for duration of shift
- Comfortable handling various alcohol and certain meat products
- Availability to attend shifts for event days and matchdays, due to events-based nature of roles
Hourly Minimum Rate GBP £13.21/Hourly
Delaware North has provided hospitality services at the Stadium of Light since 2025. Home to Sunderland Association Football Club, this 49,000 red and white seater stadium hosts Premier League football, international sports, concerts, meetings, and events. At the Stadium of Light, we provide premium dining experiences at Banks on the Wear and 76 Yards alongside Michelin star Chef, and Sunderland fan, Tommy Banks. There’s always something exciting to be part of from matchdays to concerts like Take That, P!nk, Spice Girls, and Beyoncé.
Team Leader, Stadium of Light in Sunderland employer: Delaware North
Delaware North UK is an exceptional employer, offering a dynamic work environment at the iconic London Stadium in Stratford. With a strong focus on employee development, you will have access to growth opportunities within the hospitality sector, alongside a supportive culture that values teamwork and innovation. Enjoy competitive benefits and the chance to be part of high-energy events, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader, Stadium of Light in Sunderland
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Delaware North and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Team Leader, Stadium of Light in Sunderland
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Delaware North that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Delaware North.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Delaware North get a sense of who you are beyond your experience!
How to prepare for a job interview at Delaware North
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Delaware North and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
