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- Tasks: Support event day Profit Protection and Risk & Compliance activities at the Stadium of Light.
- Company: Delaware North UK, transforming hospitality at a premier sports venue.
- Benefits: Earn extra cash with flexible hours on weekends and evenings.
- Why this job: Join a vibrant team and enjoy the excitement of live events while gaining valuable experience.
- Qualifications: Experience in coaching, HR law knowledge, and strong communication skills.
- Other info: Great opportunities for career growth in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.
This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
What can you expect as a casual worker at Delaware North?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
- Experienced in coaching and mentoring others to drive performance.
- Working knowledge of HR Employment law.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. Our business is all about people, and that includes you. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality come grow with us!
Security Operations Support Manager in Sunderland employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Support Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Delaware North. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Delaware North's values and how they align with your experience in compliance and risk management. Show them you're the perfect fit!
✨Tip Number 3
Be flexible and show your availability! Since this role involves working weekends and evenings, highlight your willingness to adapt your schedule. It shows you're committed and ready to jump in.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Delaware North.
We think you need these skills to ace Security Operations Support Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Profit Protection Compliance Manager. Highlight any relevant experience in compliance, risk management, or event operations that aligns with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this casual role. Share your passion for hospitality and how your skills can contribute to our team at the Stadium of Light.
Showcase Your Flexibility: Since this role involves working weekends and evenings, make sure to mention your availability. We love candidates who are flexible and ready to jump in when needed!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Delaware North
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Profit Protection Compliance Manager. Familiarise yourself with Delaware North's policies and procedures, as well as health and safety guidelines. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring others, be prepared to discuss your experience in this area. Think of specific examples where you've successfully driven performance improvements. Highlight how you provided feedback and supported team members in their development.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding compliance and risk management. Prepare scenarios where you had to investigate issues or ensure compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Flexibility is Key
As this role requires working evenings and weekends, be ready to discuss your availability and flexibility. Show enthusiasm for the casual nature of the job and how it fits with your other commitments. This will demonstrate your willingness to adapt and contribute to the team.
