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- Tasks: Support event day Profit Protection and Compliance at the Stadium of Light.
- Company: Delaware North UK, transforming hospitality at iconic venues.
- Benefits: Earn £20ph with flexible hours around your schedule.
- Why this job: Join a fun team and gain experience in a vibrant stadium atmosphere.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Opportunities for growth in a family-owned company with a global legacy.
The predicted salary is between 16 - 24 £ per hour.
The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening.
Pay
The expected pay for this role is £20 per hour.
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and even... in Sunderland employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and even... in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Delaware North or similar venues. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show up at events! If you can, attend matches or events at the Stadium of Light. It’s a great way to meet the team and show your enthusiasm for the role while getting a feel for the environment.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of profit protection and compliance. Be ready to discuss your experience and how it relates to the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and even... in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Profit Protection Compliance Manager role. Highlight your relevant experience in profit protection, compliance, and any coaching or mentoring you've done. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves working with various staff levels, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Flexibility: This position requires weekend and evening availability, so make sure to mention your flexibility in your application. Let us know how you can fit this role around your other commitments, as we value a good work-life balance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining our team at Delaware North!
How to prepare for a job interview at Delaware North
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Profit Protection Compliance Manager. Familiarise yourself with Delaware North's policies and procedures, especially those related to health and safety. This will help you demonstrate your knowledge and show that you're serious about the role.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring others, be prepared to discuss your past experiences in this area. Think of specific examples where you've successfully driven performance or improved compliance among team members. This will highlight your leadership abilities and fit for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding security incidents or compliance issues. Prepare by thinking through potential scenarios you might face on event days and how you would handle them. This will show your proactive approach and readiness for the job.
✨Demonstrate Flexibility and Enthusiasm
Since the role requires working weekends and evenings, express your willingness to adapt your schedule. Share your excitement about working in a dynamic environment like the Stadium of Light. A positive attitude can go a long way in making a great impression!
