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- Tasks: Support event day Profit Protection and Risk & Compliance at the Stadium of Light.
- Company: Join Delaware North, a global leader in hospitality with a rich history.
- Benefits: Earn £20ph with flexible hours around your commitments.
- Other info: Endless opportunities for growth in a dynamic team atmosphere.
- Why this job: Work in an exciting environment with sports events and concerts.
- Qualifications: Experience in management, compliance, and excellent communication skills.
The predicted salary is between 16 - 24 £ per hour.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is £20ph.
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality — come grow with us!
Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and ev[...] in Sunderland employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and ev[...] in Sunderland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality or compliance sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Don’t underestimate the power of social media! Follow Delaware North and other relevant companies on platforms like LinkedIn. Engage with their posts and connect with employees to get your name out there.
✨Tip Number 3
Prepare for interviews by researching common questions related to profit protection and compliance. Practice your answers with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Delaware North.
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and ev[...] in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Profit Protection Compliance Manager role. Highlight your relevant experience in compliance, risk management, and coaching others, as these are key aspects of the job.
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your ability to interact with different levels of staff. Use examples in your application that demonstrate how you've effectively communicated in past roles.
Be Clear About Your Flexibility: This position requires weekend and evening availability, so make sure to mention your flexibility in your application. Let us know when you can work and how you can fit this role around your other commitments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Delaware North!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Make sure you understand the role of a Profit Protection Compliance Manager. Familiarise yourself with Delaware North's policies, health & safety guidelines, and the specific responsibilities outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in profit protection, compliance, or hospitality management. Think of specific examples where you've successfully coached others, managed incidents, or conducted investigations. This will demonstrate your capability and how you can contribute to the team.
✨Ask Smart Questions
At the end of the interview, don’t hesitate to ask insightful questions about the team dynamics, event day operations, or how success is measured in this role. This shows that you’re engaged and thinking critically about how you fit into the bigger picture.
✨Be Flexible and Positive
Since this role involves working weekends and evenings, express your willingness to adapt your schedule. A positive attitude goes a long way, especially in a dynamic environment like the Stadium of Light. Show them you’re excited about the opportunity to work in such a vibrant setting!