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For Companies At a Glance
- Tasks: Support event day Profit Protection and Risk & Compliance at exciting sports events.
- Company: Join Delaware North, a global leader in hospitality with a rich history.
- Benefits: Earn £20ph with flexible hours that fit your lifestyle.
- Why this job: Work in a vibrant stadium atmosphere while gaining valuable experience.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Opportunities for growth and collaboration with top chefs and local vendors.
The predicted salary is between 16 - 24 £ per hour.
The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is £20ph.
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that last a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us!
Casual Risk and Compliance Officer (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Risk and Compliance Officer (Sunderland)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality or compliance sectors. You never know who might have a lead on a casual role at Delaware North!
✨Tip Number 2
Get your game face on for interviews! Research common questions for risk and compliance roles and practice your answers. Show them you’re not just a fit for the job, but that you’re genuinely excited about working at the Stadium of Light.
✨Tip Number 3
Be flexible with your availability. Since this role involves working weekends and evenings, let them know you’re ready to jump in whenever they need you. It shows commitment and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Delaware North team and ready to contribute to the exciting events at the stadium.
We think you need these skills to ace Casual Risk and Compliance Officer (Sunderland)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Risk and Compliance Officer role. Highlight your relevant experience in profit protection and compliance, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves working with various teams, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you effectively communicated with staff at all levels.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Delaware North!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Make sure you understand the role of a Casual Risk and Compliance Officer. Familiarise yourself with Delaware North's policies, health and safety guidelines, and the specific responsibilities mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in profit protection, compliance, or hospitality management. Prepare specific examples of how you've coached others, handled incidents, or conducted investigations. This will help demonstrate your suitability for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, event day operations, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Flexible and Enthusiastic
Since this role requires working weekends and evenings, express your flexibility and enthusiasm for the job. Highlight your willingness to adapt and contribute positively to the team, especially during busy event days.