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- Tasks: Support event day Profit Protection and Risk & Compliance at the Stadium of Light.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Earn £20 per hour with flexible hours around your commitments.
- Why this job: Work in a vibrant environment during exciting events and make a real impact.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Endless opportunities for growth in a fun, dynamic atmosphere.
The predicted salary is between 16 - 24 £ per hour.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is £20 per hour.
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removed from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that last a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality; come grow with us!
Casual Match Day Security Manager - Sunderland (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Match Day Security Manager - Sunderland (Sunderland)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Delaware North and their operations at the Stadium of Light. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in profit protection and compliance.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your coaching, mentoring, and management abilities. This is your chance to shine and show how you can contribute to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Match Day Security Manager - Sunderland (Sunderland)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in profit protection and compliance. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Communication Skills: Since this role involves working with various levels of staff, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Flexibility: As a casual worker, being flexible is key! Mention your availability for weekends and evenings, as this will show us you’re ready to jump in when needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Delaware North
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Match Day Security Manager. Familiarise yourself with Delaware North's Profit Protection and Compliance agenda, as well as their health and safety guidelines. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in management, particularly in profit protection or hospitality operations. Prepare specific examples of how you've coached and mentored others, managed operational standards, or handled security incidents. This will highlight your suitability for the position.
✨Communicate Effectively
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, engage with your interviewers by asking questions about the team dynamics and how they ensure compliance on event days. This shows that you’re proactive and keen to be part of the team.
✨Flexibility is Key
Since the role requires working weekends and evenings, be prepared to discuss your availability. Emphasise your flexibility and willingness to adapt to the needs of the business. This will reassure them that you’re committed to supporting the team during busy event days.
