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- Tasks: Lead a team to deliver exceptional guest experiences at London Stadium.
- Company: Join Delaware North UK, a leader in hospitality and events.
- Benefits: Competitive pay, flexible hours, and experience at major events.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be part of thrilling sporting events and concerts in a vibrant venue.
- Qualifications: No degree needed; previous experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
The opportunity Delaware North UK is hiring a casual Concessions Team Leader to join our team at London Stadium in Stratford, East London. You will lead team members to deliver first‑class excellence in a world‑class venue, ensuring great guest experiences. We’re looking for a motivated and personable leader to elevate atmospheres and guest experiences. Join our valued team at the heart of East London sport and entertainment.
What we offer:
- Competitive weekly pay
- Flexible hours, choosing part‑time shifts that suit your lifestyle
- Experience in a dynamic workplace hosting major sporting events and concerts in 2026, including West Ham United Premier League and FA Cup football, UK Athletics Meet, musical icons Metallica and Take That, and more
What will you do:
- Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance
- Collaborate and coordinate across departments for efficient operational flow
- Manage inventory, monitor stock levels, organise rotation, and order as necessary
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you:
- No degree required
- Previous related experience is beneficial
- Skills in verbal and written communication, attention to detail, time management, and basic maths to accurately monitor cash and inventory
Physical requirements:
- Ability to stand for duration of shift
- Comfortable handling various alcohol and certain meat products
- Availability to work throughout the summer concert season
Team Leader, London Stadium in Stratford-upon-Avon employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, London Stadium in Stratford-upon-Avon
✨Tip Number 1
Get to know the venue! Familiarise yourself with London Stadium and its events. This will not only help you stand out in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've led teams or handled customer service challenges in the past. We want to see how you can elevate guest experiences at our venue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Delaware North UK.
We think you need these skills to ace Team Leader, London Stadium in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience leading a team. We want to see how you’ve motivated others and created great guest experiences in the past.
Be Personable: Since we’re looking for someone who can elevate atmospheres, let your personality shine through! Use a friendly tone and share anecdotes that showcase your ability to connect with guests and team members alike.
Attention to Detail is Key: Make sure your application is free from typos and errors. We value attention to detail, so take the time to proofread your application before hitting send. It shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at London Stadium!
How to prepare for a job interview at Delaware North
✨Know the Venue
Familiarise yourself with London Stadium and its events. Understanding the atmosphere and the types of guests you'll be serving can help you tailor your responses and show your enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to mentor and motivate others, as this is crucial for the Team Leader position. Think about specific situations where you resolved conflicts or improved team performance.
✨Emphasise Customer Service
Delaware North values exceptional customer service, so be ready to discuss your approach to handling guest concerns and ensuring a great experience. Share stories that demonstrate your commitment to putting guests first.
✨Be Ready for Practical Questions
Expect questions about inventory management and compliance with health and safety regulations. Brush up on basic maths and be prepared to discuss how you would handle stock levels and ensure operational excellence in a busy environment.