At a Glance
- Tasks: Lead a team to deliver top-notch guest experiences at exciting events.
- Company: Join Delaware North UK at the iconic London Stadium.
- Benefits: Competitive pay, flexible hours, and dynamic work environment.
- Other info: Exciting summer ahead with major sporting events and concerts!
- Why this job: Be part of thrilling events and make a real impact on guest satisfaction.
- Qualifications: No degree needed; previous experience and strong communication skills are a plus.
The predicted salary is between 17 - 18 € per hour.
Delaware North UK is hiring a casual Concessions Team Leader to join our team at London Stadium in Stratford, East London. When you share our energy and vision in this electric atmosphere, you can win the smiles of our guests no matter the result. As a Team Leader, you will lead team members to deliver first‑class excellence in a world‑class venue, ensuring the team delivers great guest experiences.
With an exciting summer ahead and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more atmospheres and guest experiences. If you are the motivated and personable Concessions Team Leader we are looking for, kick off your next career move with us.
Pay
The expected pay for this role is £17.40.
What we offer
Competitive weekly pay
Flexible hours, choosing part‑time shifts that suit your lifestyle
Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, with musical icons Metallica, and Take That, taking the stage, and more!
What will you do?
- Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance.
- Collaborate and coordinate across departments for efficient operational flow.
- Manage inventory, monitor stock levels, organise rotation, and order as necessary.
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence.
More About You
No degree required.
Previous related experience is beneficial.
Skills in verbal and written communication, attention to detail, time management, as well as basic maths to accurately monitor cash and inventory.
Physical Requirements
Ability to stand for duration of shift.
Comfortable handling various alcohol and certain meat products.
Availability to work throughout the summer concert season.
Who We Are
London Stadium is a 60‑80,000 capacity venue in Stratford, East London, hosting sporting and entertainment events. Delaware North has managed hospitality services there since 2015.
Concessions Team Leader, London Stadium in Stratford-upon-Avon employer: Delaware North
Delaware North UK is an exceptional employer, offering a vibrant work culture at the iconic London Stadium, where you can thrive in a dynamic environment while leading a passionate team. With competitive pay, flexible hours, and the opportunity to be part of major sporting events and concerts, employees are encouraged to grow and develop their skills in a supportive atmosphere that values excellence and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Team Leader, London Stadium in Stratford-upon-Avon
✨Tip Number 1
Get to know the venue! Familiarise yourself with London Stadium and its events. This way, when you chat with the hiring team, you can show off your enthusiasm and knowledge about what makes it a world-class venue.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work as a Concessions Team Leader at Delaware North.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team or handled customer service challenges. This will help you demonstrate your skills and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to showcase your passion for the role right from the start!
We think you need these skills to ace Concessions Team Leader, London Stadium in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being a Concessions Team Leader and how you can contribute to creating amazing guest experiences at London Stadium.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience you have in customer service or team leadership. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts clearly without unnecessary fluff. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at Delaware North
✨Know the Venue
Familiarise yourself with London Stadium and its atmosphere. Understand the types of events hosted there, like football matches and concerts. This knowledge will help you connect with the interviewers and show your enthusiasm for being part of such a vibrant environment.
✨Showcase Your Leadership Skills
As a Concessions Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your customer service skills and how you can elevate guest experiences.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety, food hygiene, and licensing laws. Being knowledgeable about these regulations shows that you take the role seriously and are committed to maintaining high standards in a busy venue.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing stock levels during a busy event. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
