Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop exciting stadium tours while managing a dynamic team.
- Company: Join Delaware North UK at the iconic London Stadium.
- Benefits: Enjoy 33 days holiday, pension contributions, and a vibrant work environment.
- Other info: Experience growth in a family-owned company with a century of legacy.
- Why this job: Be part of thrilling events and shape the future of hospitality.
- Qualifications: 3+ years in sales management; no degree needed.
The predicted salary is between 40000 - 50000 £ per year.
The opportunity Delaware North UK is hiring a full‑time Head of Tours to lead our team at London Stadium in Stratford, East London. In this electric environment you thrive shaping the future of hospitality. As Tours Manager you will continuously develop and drive tours offerings, take initiative on large‑scale projects, and induct, train, and develop the tours team members. If you are the driven Head of Tours we are looking for, ready to manage a collaborative and enthusiastic team, take a shot at your career with us.
What We Offer
- A generous 33‑day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace with an exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, Metallica, Take That, and more!
What will you do?
- Develop and execute strategies to drive sales, providing clear targets and objectives to maximise revenue and profit, using innovative ideas and networking to grow opportunities.
- Manage, brief, and organise tasks for tours team members to maximise time efficiency, using additional resources as appropriate.
- Support team member development plans to develop skills and growth within the department, while implementing training programmes for tours, and meetings and events teams.
- Communicate clearly and consistently with internal and external departments and business, promoting understanding and commitment.
- Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence.
More About You
- 3+ years’ experience, including sales management or business development. No degree required.
- Experience building and executing successful sales campaigns leading to business growth, and communicating with multiple stakeholders.
- Strong written and verbal communication, sales, leadership, people management, planning and organising skills.
- IT literate, with experience in effective database management.
Who We Are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world‑class events. Delaware North manages the hospitality services of the 60‑80,000 seated stadium since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, from the 2012 Summer Olympics to the 2025 Iron Maiden concert, and many major sporting and music happenings. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history. Our operations span the world, offering unique paths to growth and success in sports, gaming, hotels, and more. Together, we’re shaping the future of hospitality — come grow with us!
Stadium Tours Manager, London Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stadium Tours Manager, London Stadium
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at Delaware North. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with hiring managers or during interviews, share your enthusiasm for creating memorable experiences. Let them know why you’re excited about the role of Tours Manager at London Stadium.
✨Tip Number 3
Prepare for the interview by researching the latest events at London Stadium. Knowing what’s coming up can help you tailor your ideas on how to drive sales and enhance the tours experience, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Delaware North family.
We think you need these skills to ace Stadium Tours Manager, London Stadium
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading tours at London Stadium and shaping the future of hospitality. Share your experiences that fuel this passion.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in sales management and team leadership. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Tours Manager role. Be specific about your achievements and how they relate to the responsibilities outlined in the job description. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Delaware North!
How to prepare for a job interview at Delaware North
✨Know Your Venue
Familiarise yourself with London Stadium and its history. Understand the types of events hosted there and how they align with Delaware North's vision. This will show your passion for the role and help you connect your experience to the stadium's unique offerings.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in training and developing team members, as well as any innovative strategies you've implemented to drive sales or improve operations. This is key for a role that requires strong people management.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with multiple stakeholders, demonstrate your strong verbal communication skills during the interview. Consider preparing a few questions to ask about their current challenges and how you can contribute.
✨Be Ready to Discuss Sales Strategies
Brush up on successful sales campaigns you've executed in the past. Be prepared to discuss specific strategies you used to maximise revenue and how you plan to apply those skills at Delaware North. Showing your ability to think strategically will set you apart from other candidates.