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- Tasks: Lead and inspire a team to create unforgettable stadium tours and drive sales.
- Company: Join Delaware North UK, a leader in hospitality and events.
- Benefits: Enjoy 33 days of holiday, a great pension, and a vibrant work environment.
- Why this job: Be part of exciting events and make a real impact in a dynamic setting.
- Qualifications: 3+ years in sales management; no degree needed, just passion and leadership skills.
- Other info: Work at a venue hosting major events like West Ham matches and concerts.
The predicted salary is between 35000 - 45000 £ per year.
Delaware North UK is hiring a full‑time Head of Tours to lead our team at London Stadium in Stratford, East London.
Responsibilities
- Develop and execute strategies to drive sales, providing clear targets and objectives to maximise revenue and profit, using innovative ideas and networking to grow opportunities.
- Manage, brief, and organise tasks for tours team members to maximise time efficiency, using additional resources as appropriate.
- Support team member development plans to develop skills and growth within the department, while implementing training programmes for tours, meetings and events teams.
- Communicate clearly and consistently with internal and external departments and business, promoting understanding and commitment.
- Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence.
Qualifications
- 3+ years of experience, including sales management or business development.
- No degree required.
- Experience building and executing successful sales campaigns leading to business growth, and communicating with multiple stakeholders.
- Strong written and verbal communication, sales, leadership, people‑management, planning and organising skills.
- IT literate, with experience in effective database management.
Benefits
- A generous 33‑day holiday allowance (including bank holidays).
- Favourable pension contributions.
- Dynamic workplace hosting major sporting events and concerts in 2026, including West Ham United Premier League and FA Cup football, UK Athletics Meet, Metallica and Take That.
Stadium Tours Manager employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stadium Tours Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality during interviews! Be yourself and let your passion for stadium tours shine through. Remember, they’re not just hiring a skill set; they want someone who fits into their team culture.
✨Tip Number 3
Prepare some killer questions for your interview. Ask about their strategies for driving sales or how they support team member development. This shows you’re genuinely interested and ready to contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Delaware North team.
We think you need these skills to ace Stadium Tours Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Stadium Tours Manager role. Highlight your relevant experience in sales management and team leadership, and show us how your skills align with our goals at Delaware North UK.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Use specific examples of sales campaigns you've executed or team development initiatives you've led that resulted in growth. Numbers speak volumes!
Communicate Clearly: Since strong communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet engaging. We want to get a sense of your personality too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Delaware North
✨Know Your Sales Strategies
Make sure you come prepared with examples of successful sales campaigns you've led in the past. Be ready to discuss how you developed and executed these strategies, as this role is all about driving revenue and profit.
✨Showcase Your Leadership Skills
Since you'll be managing a team, it's crucial to demonstrate your leadership abilities. Share specific instances where you've motivated your team or implemented training programmes that led to their growth and success.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would liaise with internal and external departments to promote understanding and commitment.
✨Understand Compliance and Safety Standards
Familiarise yourself with health and safety regulations, fire regulations, and licensing laws relevant to the role. Being knowledgeable about these areas will show that you take compliance seriously and are prepared to maintain Delaware North's standards of excellence.