Senior Hospitality Manager, Wembley Stadium

Overview
Delaware North UK is hiring a full-time Senior Hospitality Manager at the iconic Wembley Stadium in Wembley, London. In this electric environment, there is always something different to get excited about. As a Senior Hospitality Manager, you will be managing the catering within hospitality areas, confidently communicating with both guests and collaborative teams to deliver first-class guest experiences. If you are the positive, personable, and self-motivated leader we are looking for, take a shot at your new job with us. Kick off your best career move yet, and apply to join our valued team in this fantastic atmosphere.
What\’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you\’ll find yourself working at the coolest venues with some of the best team members. We\’re looking to create the future of hospitality, so if you\’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you\’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Free meal on event days
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England\’s National Football teams, Cup Football competitions, Linkin Park, Dua Lipa, multiple nights of both Oasis, and Coldplay, and so much more in 2025

Help us delight the world by applying today.
Responsibilities

• Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
• Plan and support hospitality services at Wembley Stadium with strong organisational skills and resources, ensuring guest focus in all decisions
• Collaborate with the meetings and events sales team in new business opportunities, as well as build strong relationships with senior leaders and provide administrative assistance as needed
• Follow all finance, payroll, and purchasing company procedures, and produce accurate post-event reporting
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North\’s policies and standards of excellence

Qualifications

• Degree in related field or 5+ years\’ experience, with 1+ years\’ management experience
• IT literate including Microsoft Office
• Operational experience in a similar setting, with 3 years\’ experience in a similar role and 5-6* fine dining environment is beneficial
• Operational experience in all service methodology of food & beverage delivery – restaurant, fine dining, banquet, buffet, small plate is essential
• Qualifications and knowledge of management or the Food & Beverage industry within hospitality and catering is beneficial – Personal Alcohol License & Inclusivity in Wine WSET are beneficial

Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England\’s National Football Teams. As the UK\’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world\’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
From the Lionesses making history in 2022, winning the UEFA Women\’s Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!