At a Glance
- Tasks: Lead hospitality operations and create unforgettable experiences at major events.
- Company: Join Delaware North UK at the iconic Stadium of Light.
- Benefits: Enjoy 33 days holiday, pension contributions, and dynamic work environment.
- Other info: Exciting opportunities with major sporting events and concerts await you.
- Why this job: Be part of a legacy while shaping the future of hospitality.
- Qualifications: 5+ years experience in hospitality management and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
The opportunity Delaware North UK is hiring a full-time Senior Hospitality Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Senior Hospitality Manager, you will be managing the hospitality operations and communicating with guests at meetings and events. If you are the Head Hospitality Manager we are looking for to motivate teams to deliver cost effective, efficient, and quality guest service, take a shot at your career with us.
What we offer
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and musical icons taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026
What will you do?
- Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
- Plan and support hospitality services at Stadium of Light with strong organisational skills and resources, ensuring guest focus in all decisions
- Collaborate with the meetings and events sales team in new business opportunities, as well as build strong relationships with senior leaders and provide administrative assistance as needed
- Follow all finance, payroll, and purchasing company procedures, and produce accurate post-event reporting
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence
More about you
- 5+ years' experience, with 1+ years' management experience preferred
- Skills in leadership, communication, self-motivation, IT literacy including Microsoft Office, service orientation, and customer focus
- Operational experience in a similar setting, with 3 years' experience in a similar role and 5-6 fine dining environment as beneficial
- Qualifications and knowledge of management or the Food & Beverage industry within hospitality and catering is beneficial
Physical requirements
- Availability to attend shifts for matchdays and event days, due to events-based nature of roles, with opportunity for set up shifts
Who we are
Delaware North has provided hospitality services at the Stadium of Light since 2025. Home to Sunderland Association Football Club, this 49,000 red and white seater stadium hosts Premier League football, international sports, concerts, meetings, and events. At the Stadium of Light, we provide premium dining experiences at Banks on the Wear and 76 Yards alongside Michelin star Chef, and Sunderland fan, Tommy Banks. There's always something exciting to be part of from matchdays to concerts like Take That, P!nk, Spice Girls, and Beyoncé. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we're shaping the future of hospitality - come grow with us!
Senior Hospitality Manager, Stadium of Light employer: Delaware North
Delaware North UK is an exceptional employer, offering a dynamic work environment at the iconic London Stadium in Stratford. With a strong focus on employee development, you will have access to growth opportunities within the hospitality sector, alongside a supportive culture that values teamwork and innovation. Enjoy competitive benefits and the chance to be part of high-energy events, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Manager, Stadium of Light
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delaware North. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Delaware North
Don't be shy about reaching out to Delaware North directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Hospitality Manager, Stadium of Light
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delaware North and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delaware North
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
