At a Glance
- Tasks: Ensure compliance and safety at exciting events while managing security incidents.
- Company: Join Delaware North at the iconic Stadium of Light, a leader in hospitality.
- Benefits: Great pay, flexible hours, and opportunities for career growth.
- Other info: Work in a vibrant environment with a legacy of over 100 years.
- Why this job: Be part of a dynamic team transforming guest experiences at major events.
- Qualifications: Experience in coaching, communication, and compliance in hospitality settings.
The predicted salary is between 36000 - 60000 £ per year.
Endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around other life commitments. We’re ready to meet you and welcome you to our team.
Responsibilities
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance, ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations and conduct kiosk/bar and worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement and ensure staff are either successfully appointed in role or removal from the program.
Qualifications
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/Supervisory experience in catering/hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation report & statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North provides a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this stadium. We offer premium hospitality and exceptional experiences to guests, with opportunities to shine and grow across iconic venues, including exciting collaborations and new technology to improve guest service. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team—you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering unique paths to growth and success. Whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Profit Protection Compliance Manager - Stadium of Light (Sunderland) in Otterburn employer: Delaware North
Delaware North is an exceptional employer, offering a dynamic work environment at the iconic Stadium of Light in Sunderland. With a strong focus on employee growth and development, we provide comprehensive training and mentoring opportunities, ensuring that every team member can thrive in their role. Our commitment to flexibility, competitive pay, and a supportive culture makes us a fantastic choice for those seeking meaningful employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light (Sunderland) in Otterburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delaware North. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Delaware North
Don't be shy about reaching out to Delaware North directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light (Sunderland) in Otterburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delaware North and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delaware North
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
