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- Tasks: Ensure compliance and safety at exciting events while managing security incidents.
- Company: Join Delaware North at the iconic Stadium of Light, a leader in hospitality.
- Benefits: Great pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team transforming guest experiences at major events.
- Qualifications: Experience in coaching, communication, and compliance in hospitality settings.
- Other info: Work in a vibrant environment with a legacy of over 100 years.
The predicted salary is between 36000 - 60000 £ per year.
Endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around other life commitments. We’re ready to meet you and welcome you to our team.
Responsibilities
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance, ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations and conduct kiosk/bar and worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement and ensure staff are either successfully appointed in role or removal from the program.
Qualifications
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/Supervisory experience in catering/hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation report & statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North provides a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this stadium. We offer premium hospitality and exceptional experiences to guests, with opportunities to shine and grow across iconic venues, including exciting collaborations and new technology to improve guest service. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team—you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering unique paths to growth and success. Whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Profit Protection Compliance Manager - Stadium of Light (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light (Sunderland)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Delaware North. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with our mission at Delaware North, especially in profit protection and compliance.
✨Tip Number 3
Practice your communication skills! Since this role involves coaching and mentoring, being able to articulate your thoughts clearly will impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the Stadium of Light.
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light (Sunderland)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Profit Protection Compliance Manager role. Highlight your experience in coaching, compliance, and operational standards, as these are key to what we’re looking for.
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your ability to engage with all levels of staff. Use examples from your past experiences to illustrate how you’ve effectively communicated in challenging situations.
Demonstrate Your Compliance Knowledge: We want to see that you understand health and safety guidelines and legal requirements. Include any relevant certifications or training you've completed that relate to compliance and profit protection in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Stadium of Light!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Make sure you’re well-versed in Delaware North's policies and procedures, especially around profit protection and compliance. Brush up on health and safety guidelines relevant to the catering industry, as this will show your commitment to maintaining a safe environment.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring, be prepared to discuss your past experiences in driving performance. Think of specific examples where you’ve successfully guided others, and how that led to improvements in their work or the overall team.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and interest in the team dynamics.
✨Be Ready for Investigations
Given the focus on conducting corporate investigation interviews, be prepared to discuss your experience in this area. Have examples ready that highlight your ability to handle sensitive situations and write clear, concise reports.
