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- Tasks: Support event day Profit Protection and Risk & Compliance at the Stadium of Light.
- Company: Join Delaware North, a global leader in hospitality with over 100 years of experience.
- Benefits: Earn £20ph with flexible hours around your life commitments.
- Why this job: Be part of an exciting team at one of the coolest venues while making a real impact.
- Qualifications: Experience in management, coaching, and knowledge of health & safety in catering.
- Other info: Great opportunities for growth and development in a dynamic environment.
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.
The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.
This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. The expected pay for this role is £20ph.
What we offer
A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
Requirements
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
About Us
Delaware North is a global company with 100+ years of history, offering unique paths to growth and success. We provide endless opportunities for our team members to shine and grow, and we pride ourselves on giving the world great times in great places.
Delaware North is an equal opportunities employer and welcomes applications from all qualified candidates.
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Profit Protection Compliance Manager - Stadium of Light (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light (Sunderland)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Delaware North. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of profit protection and compliance. Think of real-life examples where you've successfully managed risks or improved safety standards.
✨Tip Number 3
Show off your coaching skills! Be ready to discuss how you've mentored others in the past. Highlighting your experience in training and performance improvement will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Stadium of Light.
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light (Sunderland)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Profit Protection Compliance Manager role. Highlight your experience in coaching, compliance, and operational standards, as these are key to what we’re looking for!
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your ability to engage with all levels of staff. Use examples from your past experiences to illustrate how you’ve effectively communicated in similar situations.
Be Clear About Your Availability: As this role involves working weekends and evenings, make sure to mention your flexibility in your application. We want to know that you’re ready to jump in when needed, especially during event days!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at the Stadium of Light!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Make sure you brush up on Delaware North's policies and procedures, especially around profit protection and compliance. Familiarise yourself with health and safety guidelines relevant to the catering industry, as this will show that you're serious about keeping everyone safe during events.
✨Show Off Your Coaching Skills
Since the role involves mentoring others, be ready to share examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or compliance, and be prepared to discuss these in detail.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might want to prepare some questions to ask the interviewers about their expectations for communication within the team, which will demonstrate your proactive approach.
✨Flexibility is Key
Since the job requires working weekends and evenings, be ready to discuss your availability openly. Highlight any previous experience you have with flexible working hours, and express your enthusiasm for being part of the dynamic match day environment at the Stadium of Light.
