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For Companies At a Glance
- Tasks: Support event day Profit Protection and Compliance at the Stadium of Light.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Earn £20ph with flexible weekend and evening shifts.
- Why this job: Work in a vibrant atmosphere while gaining valuable experience.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Endless opportunities for growth in a fun, dynamic environment.
The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.
The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.
This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is 20ph
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals.
Together, were shaping the future of hospitality come grow with us!
Is this the role you are looking for If so read on for more details, and make sure to apply today.
20ph
Remote working/work at home options are available for this role.
Profit Protection Compliance Manager - Stadium of Light - Flexible weekend and evening work (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light - Flexible weekend and evening work (Sunderland)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working at the Stadium of Light and contributing to our team. A little personality goes a long way!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in profit protection, compliance, or hospitality. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get a quick understanding of your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Make sure you understand the role of a Profit Protection Compliance Manager. Brush up on Delaware North's policies, health and safety guidelines, and compliance requirements. Being knowledgeable will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Coaching Skills
Since the role involves mentoring others, be prepared to discuss your experience in coaching and driving performance. Think of specific examples where you've successfully guided a team or individual, and how that could translate into this role.
✨Be Ready for Scenario Questions
Expect questions about handling security incidents or conducting investigations. Prepare by thinking through past experiences where you managed similar situations. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Flexibility is Key
As this role requires weekend and evening work, highlight your availability and willingness to adapt. Share any previous experiences where you’ve worked flexible hours, showing that you can balance this role with other commitments.
