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- Tasks: Support event day Profit Protection and Compliance at the Stadium of Light.
- Company: Join Delaware North, a global leader in hospitality with a rich history.
- Benefits: Earn £20ph with flexible hours around your schedule and exciting work events.
- Why this job: Be part of thrilling match days and create memorable experiences for fans.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Opportunities for growth in a dynamic environment with a passionate team.
The predicted salary is between 16 - 24 £ per hour.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is £20ph.
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that last a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality come grow with us!
Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
Remote working/work at home options are available for this role.
Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and evening shifts (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and evening shifts (Sunderland)
✨Tip Number 1
Get to know the company! Research Delaware North and their values, especially around Profit Protection and Compliance. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might just land you a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to compliance and risk management. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Delaware North family!
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light - Flexible schedule with weekend and evening shifts (Sunderland)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team at the Stadium of Light and how you can contribute to our Profit Protection and Compliance agenda.
Tailor Your CV: Make sure your CV highlights relevant experience in profit protection, compliance, or hospitality. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without any fluff. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to process it quickly. Plus, it’s super easy!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Profit Protection Compliance Manager. Brush up on Delaware North's policies and procedures, as well as health and safety guidelines relevant to the role. This will show that you're serious about compliance and ready to hit the ground running.
✨Show Off Your Coaching Skills
Since the role involves coaching and mentoring others, be prepared to share specific examples from your past experiences. Think about times when you've successfully improved team performance or handled a tricky situation. This will demonstrate your leadership abilities and how you can contribute to the team.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions. This will help you build rapport with the interviewers and showcase your interpersonal skills.
✨Flexibility is Key
Since the job requires working weekends and evenings, be ready to discuss your availability and willingness to adapt. Highlight any previous experience you have with flexible schedules, and express your enthusiasm for working in a dynamic environment like the Stadium of Light.