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- Tasks: Support event day Profit Protection and Risk & Compliance at the Stadium of Light.
- Company: Join Delaware North, a global leader in hospitality with over 100 years of history.
- Benefits: Earn £20ph with flexible hours around your commitments and work at exciting events.
- Why this job: Experience the thrill of match days while ensuring safety and compliance in a vibrant environment.
- Qualifications: Experience in coaching, communication, and management within hospitality or profit protection roles.
- Other info: Casual role with opportunities for growth and collaboration with top chefs and local vendors.
The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.
The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.
This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is £20ph
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
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Profit Protection Compliance Manager - Stadium of Light employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager - Stadium of Light
✨Tip Number 1
Familiarise yourself with Delaware North's policies and procedures, especially those related to Profit Protection and Compliance. Understanding their operational standards will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your experience in coaching and mentoring others, as this is a key aspect of the role. Be prepared to share specific examples of how you've successfully driven performance in previous positions.
✨Tip Number 3
Showcase your communication skills by engaging with current employees or alumni from Delaware North. Networking can provide insights into the company culture and expectations, which can be beneficial during the application process.
✨Tip Number 4
Be flexible and ready to discuss your availability for weekend and evening events. Emphasising your willingness to adapt to the casual nature of the role can set you apart from other candidates.
We think you need these skills to ace Profit Protection Compliance Manager - Stadium of Light
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in profit protection, compliance, and hospitality operations. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in coaching and mentoring, as well as your knowledge of health and safety standards, to align with what Delaware North is looking for.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and any experience you have with conducting investigations or audits. This will show that you are well-equipped to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a compliance role.
How to prepare for a job interview at Delaware North
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Profit Protection Compliance Manager. Familiarise yourself with Delaware North's policies and procedures, as well as health and safety guidelines relevant to the role.
✨Showcase Your Experience
Be prepared to discuss your previous experience in profit protection, compliance, or management within catering or hospitality. Highlight specific examples where you've successfully coached or mentored others to improve performance.
✨Demonstrate Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle security-related incidents or conduct investigations.
✨Flexibility and Availability
Since the role requires working weekends and evenings, be ready to express your flexibility. Discuss how you can balance this job with your other commitments while being available for event days.
