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- Tasks: Support event day Profit Protection and Risk & Compliance at exciting Midlands stadia.
- Company: Join Delaware North, a leader in hospitality with a rich history.
- Benefits: Flexible casual work, perfect for fitting around your studies or other commitments.
- Why this job: Make a real impact while enjoying the thrill of match days and events.
- Qualifications: Experience in management, coaching, and compliance within hospitality settings.
- Other info: Be part of a dynamic team shaping the future of hospitality.
The predicted salary is between 13 - 16 £ per hour.
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team across our Midlands stadia sites including Pride Park Stadium in Derby. This role will support the Profit Protection Manager in the delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full‑time Risk & Compliance/Profit Protection team and the Delaware North Operational team, being responsible for the delivery of required work activities. The role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening, giving you the flexibility to fit this extra‑cash opportunity into your other commitments.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance, ensuring all staff are working in a safe and secure environment.
- Manage security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full‑time management team to drive improvement and ensure staff are either successfully appointed in role or removed from the program.
More About You
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who We Are
Home to Derby County Football Club, Delaware North has provided a range of hospitality services from concessions to premium dining services since 2008, at Pride Park Stadium and Derby County Training Ground. With a capacity of 32,956, Pride Park Stadium has hosted incredible matches, conferences and events, with Delaware North team members ensuring all guests experience excellent service. Delaware North is proud to collaborate and innovate, making history alongside Derby County FC by creating Club DCFC, the first ever fully integrated operations created by a hospitality provider and a football club. We value the powers of connection and working together, and our team members show guests when you shoot, you score; if you share our vision and want to leave lasting impressions on guests, apply today to join our team. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we’re shaping the future of hospitality — come grow with us!
Profit Protection Compliance Manager, Midlands employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager, Midlands
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Delaware North. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research common questions for Profit Protection roles and practice your answers. We want you to showcase your experience in compliance and risk management confidently.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about proving you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Delaware North family.
We think you need these skills to ace Profit Protection Compliance Manager, Midlands
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Profit Protection Compliance Manager role. Highlight your relevant experience in compliance, risk management, and coaching others, as these are key aspects of the job.
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your ability to interact with various levels of staff. Use clear and concise language in your application to demonstrate this skill.
Highlight Your Flexibility: This position requires working weekends and evenings, so be sure to mention your availability in your application. Let us know how you can fit this role into your schedule while still managing your other commitments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Delaware North!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Make sure you understand the role of a Profit Protection Compliance Manager inside out. Familiarise yourself with Delaware North's policies, health and safety guidelines, and the specific compliance requirements for event days. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare to discuss your previous experience in profit protection or management roles. Think of specific examples where you've successfully coached or mentored others, managed compliance, or handled security incidents. This will help demonstrate your capability and fit for the role.
✨Ask Smart Questions
Come prepared with questions that show your interest in the company and the role. Ask about the team dynamics, how success is measured in this position, or what challenges the team currently faces. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
✨Be Flexible and Approachable
Since this role involves working weekends and evenings, highlight your flexibility during the interview. Also, emphasise your communication skills and ability to work well with diverse teams. Being approachable and adaptable is key in a fast-paced environment like event management.
