At a Glance
- Tasks: Support profit protection and compliance on event days at iconic stadiums.
- Company: Join Delaware North UK, a leader in hospitality at Wembley and London Stadium.
- Benefits: Competitive pay, flexible hours, and exciting events to work at.
- Other info: Dynamic environment with opportunities for growth in a global legacy company.
- Why this job: Be part of thrilling events and make a real impact on guest experiences.
- Qualifications: Experience in profit protection or hospitality management is a plus.
The predicted salary is between 11.7 - 14.3 £ per hour.
The opportunity Delaware North UK is hiring a casual Profit Protection Compliance Manager to join our enthusiastic and collaborative teams across Wembley Stadium in Wembley, and London Stadium in Stratford, London. In electric atmospheres like these, no day at the office is the same. As a Profit Protection Compliance Manager, you will be supporting the profit protection and operational teams on event days with the delivery of profit protection, risk, and compliance.
If you are the determined, driven, and focused Profit Protection Compliance Manager we are looking for, ready to provide mentoring and coaching to team leaders, and collaborate to drive success and excellence for great guest experiences, take a shot at your new job with us.
What we offer:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Experience in dynamic workplaces during our most exciting year hosting major sporting events and concerts in 2026
What will you do?
- Plan and deliver event day profit protection, compliance, and related tasks
- Manage security-related incidents, both involving Delaware North team members and incidents within Delaware North operational areas
- Carry out event day revenue and stock variance investigations
- Conduct team member, kiosk, and bar observations to monitor performance, complete audits on team members within the team leader training programme, while providing feedback, and successfully drive improvements
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's standards, policies, and procedures
More about you:
- Experience in profit protection or related field, or managerial or supervisory experience in catering or hospitality
- Experience in conducting corporate investigation interviews, as well as investigation report and statement writing
- Skills in written and verbal communication, coaching and mentoring, collaboration and teamwork, independent working, self-development, organisation, problem solving, and IT literacy
- Good working knowledge of HR employment law, managing operational standards, and health and safety requirements within a catering setting
Physical requirements:
- Ability to travel to support our stadium locations, if required
Who we are:
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Profit Protection Compliance Manager employer: Delaware North
Delaware North UK is an exceptional employer, offering a dynamic work environment at the iconic London Stadium in Stratford. With a strong focus on employee development, you will have access to growth opportunities within the hospitality sector, alongside a supportive culture that values teamwork and innovation. Enjoy competitive benefits and the chance to be part of high-energy events, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Profit Protection Compliance Manager
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Delaware North and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Profit Protection Compliance Manager
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Delaware North that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Delaware North.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Delaware North get a sense of who you are beyond your experience!
How to prepare for a job interview at Delaware North
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Delaware North and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
