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- Tasks: Support hospitality operations and elevate guest experiences at iconic Wembley Stadium.
- Company: Join Delaware North UK, the proud hospitality provider at Wembley Stadium.
- Benefits: Enjoy 33 days holiday, pension contributions, and free meals on event days.
- Other info: Dynamic environment with opportunities for career growth in a renowned venue.
- Why this job: Be part of major events and create unforgettable memories for guests.
- Qualifications: 2+ years in hospitality with strong customer service and communication skills.
The predicted salary is between 35000 - 35000 ÂŁ per year.
Delaware North UK is hiring a full‑time Assistant Hospitality Manager to join our team at Wembley Stadium in Wembley, London. As an Assistant Manager of Hospitality, you will support the leadership team in delivering efficient, high‑quality, and cost‑effective hospitality operations across our hospitality spaces, including box operations within the exclusive box environment. You will help ensure each private box delivers a seamless, elevated guest experience—from coordinating service delivery and managing teams to upholding the highest standards of presentation, compliance, and personalised service.
Pay
ÂŁ35,000
What We Offer
- A generous 33‑day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major international sporting events and concerts
What will you do?
- Support hospitality and box operation services using business efficiency tools, strong organisational skills, and available resources to deliver timely, high‑quality service to guests across all private box environments.
- Support the hiring, onboarding, training, scheduling, and development of team members to build a high‑performance culture, ensuring teams working within the box areas are fully prepared to deliver premium service.
- Elevate the guest experience within the box environment, delivering top‑tier, personalised service through clear and positive communication, proactive problem‑solving, and strong relationship‑building with senior leaders, clients, and box holders.
- Monitor finance, payroll, stock movement, and purchasing procedures, ensuring all box‑related operations align with Delaware North processes and contribute to accurate post‑event reporting.
- Ensure all box operations comply with health and safety regulations, food hygiene standards, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence across every premium space.
More About You
- 2+ years’ operational experience in hospitality environments, with managerial and 5‑6* fine dining experience as beneficial; no degree required
- Skills in customer service, verbal and written communication, self‑motivation, collaborative flexibility, and IT literacy
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
Who We Are
Since its opening in 2007, Delaware North has been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. Our business is all about people, and we’re invested in helping you achieve your career goals.
Assistant Hospitality Manager, Wembley Stadium in London employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager, Wembley Stadium in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Wembley Stadium. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your personality! When you get the chance to meet potential employers or team members, let your passion for hospitality shine through. Share stories of how you've elevated guest experiences in the past—this will help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching Delaware North and their operations at Wembley. Understand their values and what they look for in an Assistant Hospitality Manager. Tailor your responses to reflect how your experience aligns with their mission—this shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wembley Stadium. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Assistant Hospitality Manager, Wembley Stadium in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operational experience in hospitality and any managerial roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can elevate the guest experience at Wembley Stadium. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Relevant Experience: When detailing your past roles, focus on experiences that align with the responsibilities of the Assistant Hospitality Manager. Whether it's managing teams or ensuring compliance with health and safety regulations, we want to see how you've excelled in similar situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Delaware North
✨Know Your Venue
Familiarise yourself with Wembley Stadium and Delaware North's hospitality operations. Understand the unique aspects of the venue and how they contribute to guest experiences. This knowledge will help you demonstrate your enthusiasm and readiness to elevate service standards during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your operational experience in hospitality. Focus on instances where you successfully managed teams, improved service delivery, or enhanced guest experiences. This will show your potential employer that you have the skills needed for the Assistant Hospitality Manager role.
✨Emphasise Teamwork and Leadership
As an Assistant Manager, you'll be supporting and leading teams. Be ready to discuss your leadership style and how you foster a high-performance culture. Share stories about how you've motivated team members or resolved conflicts, as this will illustrate your ability to build strong relationships within a team.
✨Understand Compliance and Standards
Brush up on health and safety regulations, food hygiene standards, and other compliance requirements relevant to hospitality. Being knowledgeable about these areas will not only impress your interviewers but also show that you're committed to maintaining the highest standards in all box operations.