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- Tasks: Lead teams to deliver exceptional hospitality experiences at London Stadium events.
- Company: Join Delaware North, a leader in hospitality at iconic venues like London Stadium.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work at exciting events.
- Why this job: Be part of a vibrant team creating unforgettable experiences for thousands of guests.
- Qualifications: 1-2 years in hospitality; no degree needed, just passion and leadership skills.
- Other info: Work at a venue hosting major events, from football to concerts, in 2025.
Delaware North UK is hiring Hospitality leaders to join our team at the incredible London Stadium in Stratford, East London. We are eagerly preparing to kick off our next year of fun and entertainment with the new footballing season with West Ham United F.C., as well as London Stadium events and concerts. Do you have the operational passion, strong leadership, and team guidance skills we are looking for? There’s plenty of opportunity to buzz with excitement when you are driving our range of quality offerings across 9 premium suites, 16 boxes, and premium bars, covering a range of services for over 3,000 guests.
With an electrifying 2025 underway, we cannot wait for our valued team to elevate more atmospheres and guest experiences. It’s never been a better time to take a shot at your career; if you are the Hospitality Leader we are looking for to support our collaborative and vibrant teams for a year of excitement, and be the driving force behind outstanding dining experiences for our guests, apply to our leadership roles at London Stadium:
- Hospitality Manager
- Hospitality Supervisors
- Hospitality Bar Manager
- Hospitality Bar Supervisor
The expected pay for this role is Starting From £15.75 / hour.
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, where it will be our biggest year yet, including West Ham United in Premier League football, UK Athletics Meet, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!
What will you do?
- Proactively lead teams, establishing a hands-on approach to the operation
- Guide and direct team members, developing a strong frontline, and promoting customer service excellence and efficiencies
- Elevate the guest experience, supporting team members to deliver top-tier service and satisfaction
- Effectively manage operation excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More About You
- 1 - 2 years’ experience in a related role; hospitality supervisor, waiter, or team leader; no degree required
- Experience supervising and leading small and large-scale hospitality teams
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing two nights of Foo Fighters, with Burna Boy also returning for the second summer in a row in 2024. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Together, we’re shaping the future of hospitality — come grow with us!
London Stadium Opportunities (Hospitality Leaders) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Stadium Opportunities (Hospitality Leaders)
✨Tip Number 1
Familiarise yourself with the London Stadium and its events. Understanding the venue's atmosphere and the types of events hosted can help you demonstrate your passion for hospitality during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North. They can provide valuable insights into the company culture and what it takes to succeed in a hospitality leadership role at the London Stadium.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Highlight specific examples where you've successfully improved guest experiences or operational efficiency in previous roles.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially in sports and entertainment. Being knowledgeable about current practices can set you apart as a candidate who is ready to innovate and elevate guest experiences.
We think you need these skills to ace London Stadium Opportunities (Hospitality Leaders)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership roles. Emphasise any supervisory positions you've held and specific achievements that demonstrate your ability to lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your operational skills. Mention your familiarity with the food and beverage industry and how you can contribute to enhancing guest experiences at London Stadium.
Highlight Relevant Experience: In your application, clearly outline your previous roles in hospitality, especially any experience managing teams or events. Use specific examples to illustrate your leadership style and how it aligns with the values of Delaware North.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at London Stadium. Mention any specific events or aspects of the role that particularly appeal to you, demonstrating your genuine interest in being part of their team.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about your previous experiences and how they have shaped your passion for providing excellent guest service, especially in a vibrant environment like the London Stadium.
✨Demonstrate Leadership Skills
As a Hospitality Leader, showcasing your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated team members and improved service quality.
✨Know the Venue and Events
Familiarise yourself with the London Stadium and its upcoming events, such as matches with West Ham United and concerts. This knowledge will show your genuine interest in the role and help you discuss how you can contribute to enhancing guest experiences during these events.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think of specific situations where you had to handle difficult guests or manage operational challenges, and be ready to explain your thought process and actions.
