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- Tasks: Lead a dynamic team to deliver exceptional hospitality at major events and conferences.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues like London Stadium.
- Benefits: Enjoy competitive pay, flexible hours, and free meals on event days.
- Why this job: Be part of an exciting atmosphere with world-class events and a vibrant team culture.
- Qualifications: 1-2 years in hospitality; no degree needed, just passion and leadership skills.
- Other info: Experience the thrill of hosting major sporting events and concerts in 2025!
The predicted salary is between 54000 - 84000 £ per year.
The opportunity Delaware North UK is hiring a casual Hospitality Manager to join our team at the fantastic London Stadium, in Stratford, East London. Do you want to manage exciting event day hospitality and non-event day conferences at the ultimate premium lounge? As a Manager in Hospitality, you will be driving the team to provide exceptional leadership, managing team members to deliver great guest experiences through first-class customer service across our range of quality offerings, including panoramic views in BM6, one of our 9 premium suites, 16 boxes, and premium bars, covering a range of services for over 3,000 guests.
With a fantastic 2025 underway and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more exciting atmospheres. So, are you the Hospitality Manager we are looking for, ready to share your operational passion, strong leadership, and team guidance skills? Apply now to join us at the heart of East London sports and entertainment.
Pay
The expected pay for this role is £25.90 / hour.
What we offer
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Free meal on event days
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025
What will you do?
- Proactively lead teams, establishing a hands-on approach to the operation
- Guide and direct team members, developing a strong frontline, and promoting customer service excellence and efficiencies
- Elevate the guest experience, supporting team members to deliver top-tier service and satisfaction
- Effectively manage operational excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
1 – 2 years’ experience in a related hospitality role; no degree required. Experience supervising and leading small and large-scale hospitality teams. Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments.
Who we are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests.
From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year. There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2025.
There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us!
Hospitality Manager, London Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager, London Stadium
✨Tip Number 1
Familiarise yourself with the London Stadium and its hospitality offerings. Understanding the venue's layout, premium suites, and services will help you speak confidently about how you can enhance guest experiences during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North UK. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership style and operational strategies.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlighting your experience in managing large-scale events will demonstrate your capability to handle the demands of the Hospitality Manager role.
✨Tip Number 4
Stay updated on upcoming events at the London Stadium, especially major sporting events and concerts. Showing your enthusiasm for these events during your discussions can reflect your passion for the role and the hospitality industry.
We think you need these skills to ace Hospitality Manager, London Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills and any specific achievements in customer service that align with the role at Delaware North UK.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you successfully led a team or improved guest satisfaction, and express your enthusiasm for working at London Stadium.
Highlight Relevant Experience: In your application, emphasise your 1-2 years of experience in hospitality roles. Include details about your supervisory experience and knowledge of the Food & Beverage industry, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this role is all about elevating customer satisfaction.
✨Demonstrate Leadership Skills
As a Hospitality Manager, you'll be leading teams. Prepare examples of how you've successfully managed and motivated team members in previous roles. Highlight your ability to foster a positive work environment and drive team performance.
✨Know the Venue and Events
Research the London Stadium and the types of events it hosts. Familiarise yourself with Delaware North's operations and values. This knowledge will show your genuine interest in the position and help you discuss how you can contribute to their success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experiences where you successfully resolved issues or improved service delivery under pressure.
