At a Glance
- Tasks: Lead hospitality operations and create unforgettable experiences at major events.
- Company: Join Delaware North UK at the iconic London Stadium.
- Benefits: Enjoy 33 days holiday, pension contributions, and dynamic work environment.
- Other info: Work at thrilling events with opportunities for career growth.
- Why this job: Be part of a team shaping the future of hospitality in exciting venues.
- Qualifications: 5+ years in hospitality, with management experience preferred.
The predicted salary is between 34650 - 42350 £ per year.
The opportunity Delaware North UK is hiring a full-time Hospitality Manager to join our team at London Stadium, in Stratford, East London. As a Hospitality Manager, you will be managing the hospitality operations and communicating with guests at meetings and events. If you are the Restaurant Manager we are looking for to motivate teams to deliver cost effective, efficient, and quality guest service, take a shot at your career with us.
What we offer At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We're looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace hosting major sporting events and concerts, including West Ham United football club, UK Athletics Meet, upcoming global stars taking the stage, as well as a range of exciting meetings and events still to come in 2026 and 2027
What will you do?
- Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
- Plan and support hospitality services at London Stadium with strong organisational skills and resources, ensuring guest focus in all decisions
- Ensure the budgets are met, effectively managing operating costs, ensuring all supplier invoices are approved and processed, following up on any discrepancies
- Build strong relationships with senior leaders and provide administrative assistance as needed
- Ensure the operation complies with current finance, payroll, purchasing, health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence
More about you
- No degree required
- 5+ years' experience in a similar environment, including 1 year of management
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
- Experience in a 5-6* fine dining environment is preferred
- Skills in communication, teamwork, organisation, strategic thinking, and IT literacy
Physical requirements Availability to work evenings and weekends for matchdays and event days, due to events-based nature of the team.
Who we are Delaware North has managed the hospitality services at London Stadium since 2015. Home of the Hammers and UK Athletics, this 60-80,000 stadium has been at the centre of world-class events. Starting off hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of elite sporting events and concerts. From Europe's first MLB Series, IRB 2015 Rugby World Cup matches, annual Athletics events, to artists like Burna Boy, Iron Maiden, Take That, and Metallica, there's always something exciting happening at London Stadium.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Together, we're shaping the future of hospitality - come grow with us!
Hospitality Manager, London Stadium employer: Delaware North
Delaware North UK is an exceptional employer, offering a dynamic work environment at the iconic London Stadium in Stratford. With a strong focus on employee development, you will have access to growth opportunities within the hospitality sector, alongside a supportive culture that values teamwork and innovation. Enjoy competitive benefits and the chance to be part of high-energy events, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager, London Stadium
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Delaware North. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Delaware North
Don't be shy about reaching out to Delaware North directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager, London Stadium
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Delaware North and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Delaware North
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
