At a Glance
- Tasks: Lead a team to deliver top-notch guest experiences at exciting events.
- Company: Join Delaware North UK at the iconic London Stadium.
- Benefits: Competitive pay, flexible hours, and dynamic work environment.
- Other info: Exciting summer ahead with major sporting events and concerts!
- Why this job: Be part of thrilling events and make a real impact on guest satisfaction.
- Qualifications: No degree needed; previous experience and strong communication skills are a plus.
The predicted salary is between 17 - 18 € per hour.
Delaware North UK is hiring a casual Concessions Team Leader to join our team at London Stadium in Stratford, East London. When you share our energy and vision in this electric atmosphere, you can win the smiles of our guests no matter the result. As a Team Leader, you will lead team members to deliver first‑class excellence in a world‑class venue, ensuring the team delivers great guest experiences.
With an exciting summer ahead and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more atmospheres and guest experiences. If you are the motivated and personable Concessions Team Leader we are looking for, kick off your next career move with us.
Pay
The expected pay for this role is £17.40.
What we offer
- Competitive weekly pay
- Flexible hours, choosing part‑time shifts that suit your lifestyle
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, with musical icons Metallica, and Take That, taking the stage, and more!
What will you do?
- Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance
- Collaborate and coordinate across departments for efficient operational flow
- Manage inventory, monitor stock levels, organise rotation, and order as necessary
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More About You
- No degree required
- Previous related experience is beneficial
- Skills in verbal and written communication, attention to detail, time management, as well as basic maths to accurately monitor cash and inventory
Physical Requirements
- Ability to stand for duration of shift
- Comfortable handling various alcohol and certain meat products
- Availability to work throughout the summer concert season
Who We Are
London Stadium is a 60‑80,000 capacity venue in Stratford, East London, hosting sporting and entertainment events. Delaware North has managed hospitality services there since 2015.
Concessions Team Leader, London Stadium employer: Delaware North
Delaware North UK is an exceptional employer, offering a vibrant work culture at the iconic London Stadium, where you can thrive in a dynamic environment while leading a passionate team. With competitive pay, flexible hours, and the opportunity to be part of major sporting events and concerts, employees are encouraged to grow and develop their skills in a supportive atmosphere that values excellence and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions Team Leader, London Stadium
✨Tip Number 1
Get to know the venue! Familiarise yourself with London Stadium and its events. This way, when you chat with the hiring team, you can show off your enthusiasm and knowledge about what makes it a world-class venue.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your past experiences relate to leading a team and delivering excellent customer service. We want to see your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to showcase your passion for the role right from the start.
We think you need these skills to ace Concessions Team Leader, London Stadium
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team in such a vibrant environment like London Stadium.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Concessions Team Leader role. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this thrilling journey with us.
How to prepare for a job interview at Delaware North
✨Know the Venue
Familiarise yourself with London Stadium and its atmosphere. Understand the types of events hosted there, like football matches and concerts. This knowledge will help you connect with the interviewers and show your enthusiasm for being part of such a vibrant environment.
✨Showcase Your Leadership Skills
As a Concessions Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your customer service skills and how you can elevate guest experiences.
✨Understand Health and Safety Regulations
Since the role involves compliance with health and safety standards, brush up on relevant regulations. Be ready to discuss how you would ensure these standards are met in a fast-paced environment. This shows that you take safety seriously and are prepared for the responsibilities of the role.
✨Be Personable and Motivated
The job requires a motivated and personable approach. During the interview, let your personality shine through! Share your passion for customer service and how you can contribute to creating memorable experiences for guests. A positive attitude can make a big difference!
