Concessions Manager, Emirates Stadium

Overview
Delaware North UK is hiring a full-time Concessions Manager to join our team at Emirates Stadium in Islington, North London. In this exciting location, there are always opportunities to shine. As a Concessions Manager, you will be driving successful concessions operations, with your effective and passionate leadership of collaborative teams ensuring exceptional guest service, managing cost lines, and collaborating with Head of Concessions on financial planning. If you are the quick-thinking, strong, and composed leader we are looking for, ready to share our vision for operational excellence in this incredible setting, take a shot at your career with us. Join our valued team at this extraordinary venue.
What\’s in it for me?
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you\’ll find yourself working at the coolest venues with some of the best team members. We\’re looking to create the future of hospitality, so if you\’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you\’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Free meal on event days
• Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women\’s FC in Women\’s Super League and cup competitions, music performances from Robbie Williams, and more in 2025, where it will be our best year yet

Help us delight the world by applying today.
Responsibilities

• Collaborate with the Head of Concessions, culinary, and concessions teams to ensure effective operations, financial planning, and achievement of budgeted targets, while tracking event sales to support future planning and improve performance
• Manage and analyse event sales, stock, labour, wastage, and stock-to-cash to improve future event planning and profitability
• Create and implement action plans to improve guest experience and business performance
• Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North\’s policies and standards of excellence

Qualifications

• 3+ years\’ experience, including 2+ years\’ of managerial experience; no degree required
• Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
• Knowledge of the Food & Beverage industry, preferably within a hospitality or catering environment
• Working with technology platforms within an operational environment is beneficial

Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today.