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For Companies At a Glance
- Tasks: Lead and train teams to deliver exceptional guest experiences at Emirates Stadium.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Competitive pay, flexible hours, and experience at major events.
- Why this job: Be part of the excitement at one of London's top sports and entertainment hubs.
- Qualifications: Experience in managing hospitality teams and knowledge of the food industry.
- Other info: Dynamic work environment with opportunities for growth and unforgettable experiences.
The opportunity
Delaware North UK is hiring casual Concessions Managers at Emirates Stadium in London. In this electric environment, there are always chances to succeed; you will be managing team members from a range of kiosks, ensuring exceptional guest service. Your passion and attention to quality service will shape dedication across dynamic and diverse teams and be the driving force behind smooth and quality experiences for our guests. At this incredible location, there is never a dull day at the office, so if you are the quick thinking, strong, composed leader we are looking for, and share our vision for operational excellence, join our valued team at this incredible hub of English sport and entertainment; apply today.
Pay
The expected pay for this role is £18.40
What we offer
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Experience in a dynamic workplace hosting major international sporting events and concerts
Help us delight the world by applying today.
What will you do?
- Manage, lead, and train dedicated and proud frontline teams, promoting quality goods and elevating exceptional service excellence
- Prompt and appropriate handling of guest feedback
- Deliver informative and engaging briefs to all team members within your service area before each event
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
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Experience managing and leading large hospitality teams within hospitality or events
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Knowledge of the Food & Beverage industry, preferably within hospitality and catering environment
Who we are
Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
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Concessions Manager - Emirates Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager - Emirates Stadium
✨Tip Number 1
Get to know the venue! Familiarise yourself with Emirates Stadium and its operations. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully managed teams in the past. Highlighting your experience in hospitality will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Delaware North family at Emirates Stadium.
We think you need these skills to ace Concessions Manager - Emirates Stadium
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional guest experiences and leading a dynamic team.
Tailor Your CV: Make sure your CV is tailored to the Concessions Manager role. Highlight your experience in managing hospitality teams and any relevant knowledge of the Food & Beverage industry. We love seeing how your background fits with our vision!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Emirates Stadium. We can’t wait to hear from you!
How to prepare for a job interview at Delaware North
✨Know Your Venue
Before the interview, do some research on Emirates Stadium and Delaware North UK. Familiarise yourself with their values, recent events, and the overall atmosphere. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed teams in the past. Think about times when you resolved conflicts, motivated staff, or improved service quality. This will highlight your ability to lead in a fast-paced environment.
✨Emphasise Guest Service Excellence
Delaware North UK is all about exceptional guest experiences. Prepare to discuss your approach to guest service and how you handle feedback. Share any relevant experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with their mission.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about team dynamics, training opportunities, or how they measure success in the concessions area. This shows your interest and helps you determine if it's the right fit for you.
