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- Tasks: Support event day Profit Protection and Risk & Compliance at exciting sports events.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Earn £20/hour with flexible shifts that fit your lifestyle.
- Why this job: Work in a dynamic environment with major sporting events and concerts.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Be part of a global legacy with endless growth opportunities.
The predicted salary is between 40000 - 40000 £ per year.
The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening.
Pay
The expected pay for this role is £20 / hour.
What we offer
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Experience in a dynamic workplace hosting major national and international sporting events and concerts
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removed from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Casual Risk & Compliance Supervisor - Weekend Role (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Risk & Compliance Supervisor - Weekend Role (Sunderland)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Delaware North and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role.
✨Tip Number 3
Show off those soft skills! Since this role requires excellent communication and coaching abilities, be ready to share examples of how you've successfully led teams or resolved conflicts in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Casual Risk & Compliance Supervisor - Weekend Role (Sunderland)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Risk & Compliance Supervisor role. Highlight your relevant experience in profit protection and compliance, and don’t forget to showcase those soft skills that make you a great fit for our team!
Show Off Your Experience: When detailing your past roles, focus on your management experience and any coaching or mentoring you've done. We want to see how you've driven performance in previous positions, especially in catering or hospitality settings.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key when it comes to compliance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Delaware North's policies and procedures, especially around Profit Protection and Compliance. Brush up on health and safety guidelines relevant to the catering industry, as this will show your commitment to maintaining a safe environment.
✨Showcase Your Soft Skills
This role requires excellent communication and mentoring abilities. Prepare examples of how you've successfully coached others or resolved conflicts in previous roles. Highlighting these soft skills can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing security incidents or conducting investigations. Think through potential scenarios beforehand and be ready to discuss your thought process and actions.
✨Flexibility is Key
Since this role involves working weekends and evenings, be prepared to discuss your availability openly. Show enthusiasm for the flexible hours and how they fit into your lifestyle, which will demonstrate your commitment to the role.