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- Tasks: Support event day Profit Protection and Risk & Compliance at the Stadium of Light.
- Company: Join Delaware North UK, a leader in hospitality with a rich history.
- Benefits: Earn £20ph with flexible hours around your schedule.
- Why this job: Work in an exciting environment with sports events and concerts.
- Qualifications: Experience in management, compliance, and excellent communication skills required.
- Other info: Endless opportunities for growth in a dynamic team atmosphere.
The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.
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The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.
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This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is 20ph
What we offer
What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
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Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals.
Together, were shaping the future of hospitality come grow with us!
20ph
Casual Event Profit Security Coordinator (Sunderland) employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Event Profit Security Coordinator (Sunderland)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Delaware North and their operations at the Stadium of Light. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in Profit Protection and Compliance clearly and confidently.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your coaching, mentoring, and management abilities. This is your chance to shine and show how you can contribute to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Event Profit Security Coordinator (Sunderland)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working in a dynamic environment like the Stadium of Light and that you understand the importance of Profit Protection and Compliance.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in management or supervisory roles within catering or hospitality. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Delaware North.
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Before the interview, make sure you understand Delaware North's Profit Protection and Compliance agenda. Familiarise yourself with their policies, health and safety guidelines, and any recent news about the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in profit protection or hospitality management. Prepare specific examples of how you've coached others, handled incidents, or conducted investigations. This will help demonstrate your suitability for the role.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your skills and experiences.
✨Flexibility is Key
Since this role requires working weekends and evenings, be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to the event schedule, as this will be crucial for success in the position.